Pinnacle Hotel Harbourfront Map, Address, Transportation & Nearest Stations and Airport

The location of the hotel is very core, next to the trump building. The hotel service is very good, with luggage, the front desk is very warm, and also introduced us to Vancouver's play places and food. After communicating with the front desk, I also changed the room with a bathtub. The overall evaluation was very good. The room was very clean. The only thing that is not very good is that the hotel can only be valet parking, 45 knives after tax, others are good.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

This hotel is SUPERB in every way. Their location is within walking distance to one of the train stops (we didn't use, but its 5 minutes away), a short 10 minute walk to the cruise terminals/seawall. We stayed 2 days prior to an Alaskan cruise and everything was amazing. The level of service was genuine and fantastic. So often these days you can feel like someone is ”going through the motions”. That is not at all the case here. The front desk greeted us warmly upon our arrival, and was so personable. The hotel is beautiful! A historical building restored beautifully both inside and out. The lobby area is amazing with dark beautiful woods. We were upgraded from a standard room to one of the largest standard rooms, overlooking the museum directly across the street. Upgrades are amazing, but just know they aren't always possible! Food - We at breakfast both mornings in the lobby lounge. Which saying sounds odd... but it is such a cozy spot. Food and service, again were fantastic. Room Service was also delicious! Concierge was so genuinely interested in ensuring we enjoyed out time in Vancouver! I look forward to a return trip where we will likely include some time back at the Hotel Georgia and some time in Whistler as well. Thanks to all at the Hotel Georgia for making our two days such an incredible experience!

We stayed here pre-cruise in May of 2019, this time was post-cruise. Very quick walk from Canada Place. Easy walk to Gastown (restaurants and bars). Vancouver is a big city so it's not the cleanest, and has it's share of homeless and crazies, but that was all a few blocks to the east towards Gastown; the area around the Auberge and Canada Place is very nice, and it's an easy walk along the seawall (past coffee shops and restaurants) to Stanley Park (we walked to the Aquarium, about 1.8 miles or 3km depending on your units). Close to the metro to the airport, which we used last time but this time we left too early and had to cab to the airport (around $35 Canadian). The hotel is a combination (hotel, residence, club) and the rooms are modern with all the trimmings (coffeepot, fridge, cable, stylish bathroom with boutique soaps/shampoos). Staff was very pleasant and helpful. Much nicer to stay close to the cruise terminal instead of out near the airport.

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

This time at Ctrip.com, this hotel first encountered the problem of Ctrip's promotion of Chinese services and found that there was no Chinese service at all. After communicating with Ctrip, it helped to provide a temporary solution. I did not expect that there was another unpleasant episode during the check-out at the hotel. After the check-in, the front desk did not take the initiative to give me an accommodation bill. To be honest, I did n’t remember to ask, or another guest found that his bill was wrong. It was there that I remembered that I should also take a look at my bill. As a result, there was an error in printing, and I charged 44.47 more for parking. I felt wrong even though my English was not good. They immediately took back the bill and tore it off. They recalculated and printed it out, and then came back. They only returned me 35 yuan and asked why it was not returned in full. Then the front desk tore the bill back again. Then recalculate and print it out correctly. I was very unhappy with their inattentive service. The end result was that they wrote this small note to me, and apologized and explained it. To be honest, I apologize for their apology. I really regret it. I booked this hotel on Ctrip. Ctrip introduced that there is Chinese service. In fact, they did not provide any Chinese service at all. The latter mistake led me to this so-called five-star Wedgewood leisure hotel with ancient European tradition Wedgewood Hotel feels very bad, this is the only regret in my Canadian trip [naughty]

This is a great property with great facilities is located centrally in Downtown Vancouver. Walkable to almost everywhere downtown. The staff is great friendly and VERY helpful. The also have a great concierge that is very knowledgeable on local attractions.

The airport is on the Canadian line, under the town of Yale, and the subway is just across the road. At the door of the hotel, a few minutes to the right, there is a locomotive showroom where the staff warmly introduces Vancouver's tourist attractions. After going through this showroom, walk a few more minutes and get to the beach. This is the water bus, and you can get more than four Canadian dollars to Granville Island. Stroll around the island, walk to the Vancouver Maritime Museum, then walk to the town, take bus number 7, get off at Gastown, walk from Gastown to Canada Square, watch Leap Canada, great, take the Canada Plaza, sit The Canadian line returned to the hotel in two stops. There is no need to talk about the hotel room, comfortable, clean, very comfortable to bathe, breakfast is a set meal, delicious. good service. The hotel staff is warm and courteous.

The location of the hotel is good, and the environment and hygiene are very satisfactory. There are two swimming pools, inside and outside, which children also like. Can walk to Stanley Park. It seems that the hotel can also rent bicycles🚲.