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I had a nice stay at the Ritz in Dallas. It is an older hotel that was formerly a Four Seasons. They did an extensive renovation recently. My room was spacious. I had a corner king room with a nice balcony. The room wasn’t as clean as I would expect for a Ritz, but wasn’t dirty. The toilet hadn’t been replaced and didn’t work as well as a new one would. Also the sink had a big crack in it. A couple of the power outlets in the room didn’t function. Not what you would expect from a five star property. The star was professional and helpful. The gym is very large and well equipped. All in, I had a nice stay but would not say this property is a 5 star hotel.

Save your money, this is really poor value for the price. Stood in line for nearly 15 minutes to check in— it appears there’s only one person handling all concierge, check in and guest relations duties. Rooms do not have coffeemakers or coffee. I was told they were taken out during the pandemic. But there aren’t any other complimentary alternatives and honestly I’m not really buying the hygiene explanation given that there aren’t any mask or distancing rules or other visible Covid safety measure being taken otherwise that I can see. Wi-Fi is also not complimentary which was not stated upfront so I was left scrambling trying to figure out how to get online right before a work video conference. The in-room phone was not functional; regardless of which button I pressed, I got a busy signal. So ended up having to look up the number on my phone— nothing else in the room provided contact info for the front desk— and being placed on a lengthy hold. When I expressed surprise about the charge for Wi-Fi the response was that this is common among luxury properties which felt dismissive and also not borne out by experience— I travel extensively at this class of hotel and at the very least they let you know in advance what the Wi-Fi situation is. Really disappointed with this experience.

This is way more than just a hotel. We were here for a girl's weekend and made the most of all the available amenities, which I highly recommend doing. We started with lunch at Leonies (Daniel the manager was exceptional). We had great service and the food was incredible. We then went to our breathtaking corner rooms where they have thought of every detail. We headed to the rooftop pool. There were 4 of us, but we just saved one lounger since we stayed in the pool the whole time. This was a Saturday afternoon and I really loved that is was all adults there and a great vibe. We headed to the room to freshen up and take full advantage of the unbelievable bathroom. First, we had drinks in the lobby and then dinner at Stillwells. This restaurant is a MUST try. We all ordered different things so we could try more and every bite was incredible. We finished the night at Babous (Liz the manager was so much fun). This is a perfect place for a nightcap and I love we never had to leave the hotel to be able to have a variety of experiences. After a great nights sleep (the turndown service really was the icing on the cake) we hit the sauna and took a cold plunge to start the day before brunch back at Leonies and headed home. I CAN'T WAIT to come back again!!! Thank you The Swexan Hotel for the best time!!!

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

From check in to check out, everyone there, wherever you go, whatever you do will be a special memory. The room is the best we have stayed in among anywhere we have traveled. The Monarch was fabulous, and the Catbird was the best time we have had as a family celebrating a special event at any hotel or resort. Come here and don't leave the building for the weekend.

The hotel was very nice and is brand new. The staff was friendly and the service was very good. There were only 2 issues; one, that the walls were a bit thin and I could hear my neighbors at night. Second, the valet was a bit high almost $50 with tax per day. Other than that it was a very nice day great location and spacious rooms. We stayed in on the Jr suites, which I highly recommend if you like a bigger bathroom.

I really enjoyed my time here. I booked this stay to have some alone time with myself since I am always so busy. The Director, Sony (spellcheck), was so helpful and accommodating. He’s the best of the best. I will be returning! The place is STUNNING!. The bed is most comfortable bed I’ve ever slept in. The breakfast was awesome too!

Great hotel, location, accommodations and food. Luis, the maintenance man fixing a table one morning in the lobby was exceptionally kind, helpful and went out of his way to make certain I was having a great stay. I would strongly recommend staying at the hotel crescent.

I recently stayed here for a few days, while working remotely in Dallas with my significant other. By the time we left, we both said how it was the best hotel we had ever been at. To begin with, the staff are friendly and knowledgable, but allowed to be uniquely themselves, and not the 'robotic' default some other chains demand their staff be. The hotel itself is stunning and elegant from a design standpoint, but all while not feeling stuffy. It feels more like a Wes Anderson film, than it does your grandparents' country club -- and I love that. This neighborhood is also going through such a renaissance and provides cool shops and restaurants that are never far away. And finally, the hotel rooms, dining options, and even mini bar all offer top of the line comfort, quality, and uniqueness that cannot be replicated. If you can't tell -- I will be returning, and I cannot recommend it enough.