Checking in was a nightmare I booked the hotel to stay 2 night before flying back to London. I checked in with my new wife as we just got married and the hotel reception demanded that we need a marriage certificate to stay at their hotel as my wife was Uzbekistan citizens and me being Uk. The reception was very rude unhelpful and even I was telling them that I am with my wife they didn’t want to check me in I found this very upsetting as I said if my girlfriend or female friend, wife was another nationality they won’t ask me for anything after talking to some fake managers that came to the reception they had to make so many phone calls to some places and after 45 minutes of waiting at the reception desk finally they checked us in was terrible no apologies was offered from 4-5 staff that had dealt with us 2 we’re supposed to be management which am not sure I feel they lied. I wasn’t happy at all with this from such a large hotel chain which I have used them in other locations. Room was good sized clean but service in general was poor for such a new hotel. Even morning breakfast staff no one ever said good morning or anything. There was no security at the front door ever when we came in or left the hotel to see local tourists attractions. Avoid the bar too expensive and cocktails weren’t great head to local restaurants for cheaper drinks. It’s a shame I can’t rate the service less than 1 stars if I could I would rate the service 0 stars. We stayed at the Wyndham in Tashkent as well with my wife didn’t have issues and staff there were fantastic.
- Izzie_82
I stayed for a little over a week and was very happy with the experience. The nicest, most helpful staff ever. Everyone speaks Uzbek, Russian, English. Great breakfast, with a variety of fruits and berries, local sweets, as well as salads, fresh local dairy, eggs and a selection of meats and cheeses. Quick laundry service. The clothes were brought back clean within hours when turned in by 11 am. The hotel is located next to Amir Temur Square and a Bazaar, as well as within the walking distance from The Great Prince Romanov Palace. A block away from the hotel is a very nice coffee shop called Beans and Brews. Great food, great coffee. There's also a KFC right next door. One little wrinkle is that when you order a cab via local app Yandex Taxi, the drivers don't always know they should come to the hotel entrance; they tend to stop at a KFC or across the street. It's useful to message them separately about where you need to be picked up.
- Guest User
