This is a very new hotel which started their business in March 2023. Wanted to try on the first day of opening but due to some reason, it was delayed till now. It’s a first Marriott hotel in Melaka, so I do have very high expectations from them. As a Marriott platinum elite member, I’ve stayed in many hotel under Marriott organisation. Upon reaching the hotel with grab car, the staff came up to me immediately and lead me to the check in counter, the lobby are huge, and I can still smell that the hotel are still so new. Not much of the guest in the lobby area, it’s a Monday so I guess it’s normal. No suite room upgrade and no complimentary breakfast for a platinum member, although I was upgraded to a strait view room which I appreciated it. It can see a tiny bit of the sea. Apart from that, I guess the room size and amenity are the same. The check in staff told me that the suite room was full… I mean.. it’s a Monday.. and I literally still can see the suite room was available in the Bonvoy app. As I’ve mentioned, I’ve been to many hotel under Marriott organisation. I don’t always get upgraded to a suite room, but it was okay, I do understand all these are subjected to individual hotel policy and it’s all a good will. But I guess the staff could just tell me that the hotel are still new, the suite room are limited and it’s reserved for paying guest. I would totally understand that. But I don’t think it’s wise to you know, use a default replied as member like us, we check on the app. For me, if there’s no available suite room, I wouldn’t even ask for an upgrade. Secondly, there’s no complimentary breakfast, I paid RM70 for the 2 day breakfast. I’ve stayed in a few courtyard hotel, this was the first one that I’ve paid for breakfast, there might be other courtyard that don’t provide complimentary breakfast for guest with elite status, maybe I didn’t stay much enough to see it all. I’ve stayed with hotel that told me that their facility actually don’t offer complimentary breakfast for elite member, but they will just give it to me as a good will on top of my welcome gift. Just a little suggestion, like maybe let the counter staff to decide, if they could slip in some complimentary breakfast to guest with elite status or even guest that potentially come back again. I’m not complaining here, just some of my suggestions. The room are new, nice and spacious, very clean. Nice TV channel selection, view was great. Bed are firm to the level that I like, they offer pillow menu as well. Had very good sleep for the 2 night. Breakfast was very basic. There’s a very annoying flies flying around my table.. how did it come into the hotel, lol. Gym are small but there should be everything you need. The infinity pool are great! Very good view and very Instagrammable. Please visit the pool when you are here. The staff and friendly and nice. Would come back again to the hotel when I’m back in Melaka.
- Guest User
I hope its not too late to write my review, I stayed at Courtyard Melaka during the Hari Raya Eid holiday in fact i checked in two nights before the holiday. Its a new and modern hotel, staff are welcoming and attending to guest needs. Food is delicious, i had the chance to book Ramadan Iftar buffet, the food was really nice, Chef Boon was always there attending to the guest, the satay was nice, it was the longest satay i ever seen. Breakfast was also delicious and Chef boon was always at the front welcoming and attending to the guests. Not to forget to thank other resturant staff Ryan, Emmanuel and others who always attend to guests needs. I am Marriott BONVoY Elite member, i was given the upgrade i have requested and other entitlemens, room was modern and view was nice. The swimming pool was amazing, and gym was well equipped. Big thank you to the operation manager Mr Roger, he works around the clock welcoming the guests and attending to their needs, for the guests requests he makes the impossible requests possible. Many thanks also to the general manager Mr Lee, we can see him every where attending and welcoming the guests. Of course i also would like to thank the hotel check in staff and house keeping, my stay was indeed memorable, this hotel is exactly what Melaka needs, location was good, and the food price at the hotel resturant was very reasonable, the pizza was really nice. Looking forward to stay again in this hotel in my next Melaka visit.
- Guest User
