MGM Springfield Map, Address, Transportation & Nearest Stations and Airport

We stayed at MGM Springfield in a wellness double queen room with street view. The room was beautifully designed but not comfortable. We were 3 people in one room with only one chair and a tiny table not enough to put a bottle of water on top of it. So, we couldn’t relax or sit down unless we sat on the bed which we don’t like to do with outdoor clothing. We couldn’t have dining service nor even enjoy a drink in the room because there was no table or chairs to use. In addition the closet was super tiny and barely fit 3 suits because the closet had the coffee machine on a stand inside the closet. Who puts a coffee machine inside a closet to stink up clothes not to mention you couldn’t even see inside the closet to make a cup of tea or coffee because there was no room and no light? Also there was no dresser nor chest to put clothes into. We literally had to live out of our suitcases and stand around the room. There was no exhaust fan either in the bathroom. The entire room was also pretty dark and needed more lighting. I would say this was extremely expensive for what was offered. On the upside the room was very clean. Other hotels nearby may not be luxury but neither was this one. Sad I had hoped for better.

I encountered a rare tornado flood in the Hudson Valley of New York State. Water and electricity were cut off overnight. I booked two rooms on Ctrip overnight. I woke up in the morning and fled to this hotel in Chicopee. Arrived at 10:30 in the morning and told the girl at the front desk about our experience. After reporting to the manager, they arranged a room for us to wash and rest in ten minutes. At 1:00 noon, they gave us a second room. The hotel is just a few minutes down the highway. There are many restaurants around. It is very convenient. There is also free breakfast and free Starbucks coffee the day before yesterday. Clean, safe, good service, half an hour's drive from Amherst College

It was a good location. Close to stores and downtown. Nice pool. The breakfast that was included was a yogurt, oatmeal, or cornflakes. We ordered from the menu and our breakfast was not included, so we ended up paying. The outlets on the night stands did not work. The heater was difficult to mess with. Maintenance had to come up and adjust. The maintenance guys was very nice and helpful. No microwave in the room. The only microwave was in the lobby store. That was a hassle. Didn't like that. Overall, it was an ok stay but need lots of adjustments. Staff was super friendly.

I have stayed here for 2 days . nice and clean hotel ,breakfast is not good .room appeared vey clean and bathroom was good . the size of the room are very big. with fridge .The rooms are large,, lots of pillows , The bed was comfortable. .Rooms are quiet and clean. Check in and check out are always fast. There are many dining options in the area .Convenient location near the highway and numerous restaurants. pharmacy and some other stores . easy parking, and very safe .I would recommend this hotel to anyone. The renovations have made it an even better place to stay

The room facilities are OK, clean, the kitchen is good, and the staff is very polite.

We noticed a terrible smell in the room when we arrived, it was as if someone boiled some kind of ramen from a package every day in there. Next, we noticed a bug on the curtains, not to worry, killed it and thought ok... that happens. That night we were awoke many times during the night by slamming doors, laughing and loud talking in the halls. We had to be out by 7am, this was not good. I called the front desk at 2am to let them know what was happening. The women I spoke with didn't seem surprised and said she would check it out. Still went on, awake again at 3am and 4am. When our alarm finally did go off and we left the room there were two bags full of fast-food trash outside the room across the hall from us. I spoke to the front desk and said we would not like to stay the second night we had booked. I was told that was fine and given a small apology and told that the guests had been staying long term and that was their last night. NO thank you - we checked out and now staying at the Holiday Inn Express in Downtown Springfield. No smell, friendly & helpful staff and clean rooms. Don't book this hotel, you will not enjoy your stay.

Everything was Perfect, from breakfast to comfy beds & clean facilities. Very helpful& friendly staff. We asked for a later check out, they had no problem with commodating this for us. Definitely will return and recommend to anyone !

I absolutely love this hotel! When I want to get away to relax, this is where I'll be staying. Great facilities and service.