Mercure Parkhotel Krefelder Hof Map, Address, Transportation & Nearest Stations and Airport

I thought I was in a bad movie. At the beginning I was stayed in a room, because neither heating nor climate worked. In the room it was about 18 degrees cold. Ok, it can happen, I take a hot shower - but warm water is not there this evening - the lift worked temporarily this day nor. At the reception you knew, but nothing happened. After two very cold nights I got a new room - heating did not work there - it remained very cold. A cleaner still told me “problem throughout the hotel”. I had warm water also in the new room from there two nights only once. The “Premium room” had many use traces - otherwise it is very useful. Wi-Fi is useless, not even emails can be sent. In addition, the cleaning team came in at the door despite the 2x sign... A plus is breakfast, cool and delicious offer and very nice staff. Shame such people must work in such a hotel, they can't do anything for the disaster service and they must serve poorly loaded guests at breakfast. I would certainly never stay in Krefeld in this hotel - I can't recommend it by my best will.

Stayed at the hotel pre Covid. Visiting friends in Krefeld, ideal location on tram line to the centre of town and main station. Unfortunately due to staffing issues since Covid, bar not open in the evenings., otherwise an excellent stay.

Wir waren hier mit Freunden um einen Geburtstag in der Nähe zu feiern. Das Hotel liegt in einer industriell genutzten Gegend etwas abgelegen. Es ist deswegen ausgesprochen ruhig in der Gegend. Das Haus ist recht neu und funktionell eingerichtet. Die Zimmer sind recht gross und sauber und die Betten sind bequem. Das Frühstücksangebot war nicht sonderlich reichlich, aber ausreichend. Zum Hotel gehört ein beschrankter Parkplatz für 12 Euro, den benötigt man nicht unbedingt, es gibt in der eher einsamen Gegend auch kostenlose Parkmöglichkeiten. Das Hotel wird mit minimalem Personaleinsatz betrieben, das war kein Nachteil. Alle Mitarbeiter, mit denen wir Kontakt hatten, waren ausgesprochen freundlich und hilfsbereit. Für etwas unter 100 Euro haben wir eine sehr gute Übernachtung erhalten.

There really is nothing physically wrong with this property. A nice looking property that is not really old and with decent facilities. Guest rooms are a bit small but appropriate for the Mercure brand and quit well appointed and A/C that works. No, the issues are all related how this property is run. The rooms, especially the bathrooms are simply not clean, with dirty toilets and mold on the tile. The wall mounted shampoo container was empty upon arrival and never replenished. If one takes a closer look at the overall quality of housekeeping in the rooms, once comes to the conclusion that it really is quite terrible. The carpets in the public areas are dirty and in desperate need of shampooing or replacing. The property has a ” great room” that is used for meetings and get togethers. But it is also used for screaming children early in the morning, although this room is surrounded by an atrium arrangement with many guest rooms. Net, net - this property needs to either step up or find a new management company. The only positive I can come up with is that the front desk staff is friendly and helpful.

We booked the hotel in the short term. Since we arrive late, we get an access code to open the entrance door and the room. It works perfectly. The room is small but practically furnished. From the 2 single beds we make a double bed quickly. Our room goes out to the large parking (free) and is very quiet with it. The TV works. A depletion table and 2 hockers can be used as a very small box area. The bathroom is small, but still equipped with all-round washing gel in the washing basin and shower. One oven is also available. 2 towels per person. There is no breakfast because of corona requirements, but several snack machines if you feel hungry or thirst. A breakfast bag ”to go” can be pre-ordered at the reception at the opening hours. We have not seen any staff in the 2 days, therefore cannot also assess the service. The room was very clean.

The breakfast was not included in the order. I went to the hotel and asked the waiter. They said that they included breakfast, so if you want to consult anything, you should go to the store or call and ask.