The Great: all the staff are very accommodating, helpful, and salute you by holding their hand over their heart. The staff really tries hard. Great common area environment. Great pool. Excellent maintenance. When I was running late, and breakfast buffet was closing, the restaurant called my room to see if I wanted to eat; They kept the buffet open for me. You don't find service like that everywhere. The Good: safe in room; mattresses a little hard but okay; shampoo, lotion, toothpaste and toothbrush, soap, extra TP roll included; phone in room and bathroom; hangers in closet; refrigerator in room; bottled water, coffee and tea supplies in room. Only one grounded outlet in the room, but was at the desk, so was able to plug grounded computer outlet in. I was not able to verify outlet near sink was GFCI protected. Bidet. Western style toilet; entire room and bathroom were clean. I was happy that even though I hadn't used both bottles of water before house keeping came, they added 2 more bottles per day. As everywhere in PH, don't drink the tap water. The Bad: The room was a little sp**** and lacked the high-quality aesthetic and art that the common areas have. There were no hand towels or washcloths. The TV did not work (I did not contact Front Desk to resolve the issue, but I am sure they would have). Shower handset needs updating. Tip: Don't trust GPS to get you here -- Google Maps has road names wrong. Trust your driver. Call and book directly with the hotel to get discount rates-- not available on agoda, or CapitalOne Travel, etc. I would have extended my stay, but they were fully book the next days. I will definitely be back! Note to management: to become 4-star, improve mattresses, improve room asthetic, improve AC on 3rd floor common area, improve shower area and include wash cloth and hand towels.
- Guest User
Our biggest concern was our safety and the Hotel is really a secure location with gated entrance. Really enjoyed the pool and the service form the restaurant while at the pool. Restaurant provided a daily breakfast buffet that was very good. Was able to take all our meals at tables by the pool which was great. Room was most comfortable with balcony overlooking the pool. Hospitality was over the top from housekeeping to front desk to restaurant. The Hotel is small enough for the staff to get to know you. We stayed 6 nights. Front desk staff made all our arrangements for taxi and trip to airport. Total is located outside of downtown Ca***an with reasonable acres to downtown by taxi. Recommend using the Grab app for taxi when at different location. Will stay here again.
- Guest User
