Maqased Al Khair Hotel Map, Address, Transportation & Nearest Stations and Airport

Super Impressed with everything!! Front Desk, concierge, cleaning staff and the restaurant!! They all made us feel extremely welcome and exceptional. I want to shout to the best restaurant team of the world, I have visited every continent and many many countries. This service has been exceptional.. beyond exceptional!!! Namely Chidfrul Aziz One and only Monir Islam, Nanna, Ahmed Hosein aka Mr mustache, Mr Radwan, Mr manhood, Mr Ricky, and Amir!! And Riaz.. and all the chefs and kitchen that were so accommodating us and our children.. Chef Rashad with the big smile!! Thank you everyone!! You made our trip super amazing!!!

Excellent stay. I had booked through the Hilton app - two partial haram view rooms. Check in on arrival time was punctual and smooth - I booked with breakfast included. We were told breakfast timings and location on arrival. We were also told there was a shuttle bus to the Haram every three minutes. The rooms were spacious and the bathroom also very big. Breakfast was great included bakery, egg station, fruit and various other hot/cold items including sub continent options. We were looked after by Saddam - a really nice guy. Housekeeping was quick, efficient and very good - the staff were always smiling. We used the cafe on ground floor a couple of occasions for dessert or hot drinks. All very good. Bottles of water provided in room. Also get iron/board too with a fridge in room too. Also a speaker where you can hear azan from the Haram. The shuttle was very good - every time we stepped out a bus was there and always left without too much waiting. A couple of mins drive to the haram and then about a two/three min walk into the mosque. You could walk to haram from hotel if you wanted - about 10 mins. A bit trickier to walk back from Haram as it’s uphill. Marriott and hilton convention Centre hotels are all within walking distance and all shuttles from these three hotels all stop in same place so easy to catch any of them on way back and cross quiet road to your hotel - no need to wait for double tree shuttle although there is always one very quickly. Overall a really good stay and I would recommend it. Also a really nice entrance to hotel…

The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha

Lots of refurbishment since the last time we were here in 2016. Previously it was good and now it is excellent ! Most important is its location which is near the clock tower entrance. You dont need to walk far to the mosque unlike Fairmont for eg.

We stayed at the Jumeirah for our Umrah trip. Our room was fantastic but we were so appalled by the dining service and quality of food. At breakfast, the service is terrible. The staff are unfriendly and unhelpful and the people behind the live food stations need to smile like the gentleman on the egg station. I asked 5 times for a karak chai from the start of entering the breakfast until the end; I was there for 1.5 hours and every single person I asked was unable to get me the karak. They kept ignoring and disappearing. In the end I had to remind the waiters how long I had been waiting only to be told it had run out. I was waiting for a very long time just to be told this! In the end someone did get me the karak but it was so hard to just ask for something so simple. Also every day at breakfast the tables are not set out with the cuttlery and napkins missing. Every time I ask someone for some cutlery as there isn’t any on the table and it doesn’t get replaced but again we are always ignored and have many times helped ourselves to cutlery from other tables or the station where staff store the cutlery. We got very tired of the service here and it definitely doesn’t live up to the standards of other 5 star hotels (except the hotel and room itself). The staff are very unhelpful and the kitchen staff are awful. Having come from a hospitality background, there needs to be more structure in your kitchen and managers need to stop prioritising specific tables. All guests should be treated the same. We came to the buffet dinner and we’re looking forward to a lovely meal however the food was absolutely awful quality. The lamb shoulder was so over cooked and dry. We have never tasted anything quite like it. I have attached a picture to show the quality. It was inedible. There were literally no staff at any of the service stations. We wanted some of the grilled meat and chicken and we had searched for someone to serve it to us and he took one handful of it and put it on our plates. That is not an adequate protein portion. The portion was enough to fit a tablespoon of meat. The options were so poor. Again, no table service and no napkins and cutlery. We had to keep asking for things that should have been there. We didn’t even have water bottles and the table next to us had 5 water bottles for 2 people. We were really looking forward to the dinner but it was the worst buffet we have been to for a five star hotel. Nothing was fresh and the dessert selection was terrible too. Definitely nothing 5 star about it. The pastry was old and stale and very sweet without any flavour. It’s such a shame at such a high price which does not reflect any quality at all. We were so disappointed with the stay. We were hoping to return later this year with our family but we will have to find another hotel as this is hotel is not at the standard to bring our family to. Your location, decor, room size are amazing but your customer service and quality of food really lets you down. It is such a shame as we were really looking forward to staying here again. Best, Umar Raza

An amazing stay..hotel very near to women gate (16-17) and male gate (17-18)..not to far from gate 25 (women’s raudhah).. Very convenient stay and would recommend to other travelers..worth for money!

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

The location of this Hotel is perfect. Right infront of King Fahd. Entrance. We were upgraded from superior room to Haram view suite which was fabulous and CSR at reception also helped us in having connecting rooms. This made our stay simply out of this world. The quality of food and the level of cleanliness is an example for adjoining 5* Hotels especially the ones located in clock tower.