I am a world traveler and have stayed in many resorts and by far this has been the worst experience ever. Here are the incidents throughout my stay at Royalton Chic Antiqua. (1) I paid for ocean view but was put in a pool view, (2) the safe and door stop working due to low batteries, so I had to wait to retrieve my valuables and stand outside in the heat until they came and let me in, (3) There was no room service on the second day with trash running over and no towels. It was around 1:00am when I got to my room, so I just borrow towels from my girlfriend's room few doors down. (4) After I complained, they cleaned the room, but there were leaked ink marks on bed covers, dresser, walls, front door and my backpack, decorative pillows for bed were left on the floor. After reporting these incidents to the manager (Makeba) I was told she would reach out to upper management and get back to me but did not. Upon on check out I spoke to another manager (Alton) and requested adjustment to my bill for wasting hours of my vacation time dealing with multiple issues and he promise me he would refund a day. I have yet to see any adjustment. I sent email to reservation department, no answer. My reservation confirmation number is 41718SE010367, my expectation is for Royalton Chic Management team to honor what was promised. If not, I will be reaching out to the general manager. while I understand issues may arise during vacation, but not throughout the entire stay...totally unacceptable.
My husband and I had a fantastic staycation at the newly opened Royalton Chic. The property was beautifully renovated with excellent guest areas all set on an excellent white sand beach. The young staff were enthusiastic and friendly. Service standards were above average. The food at all restaurants was of a premium standard. We were particularly pleased with the fabulous Caribbean cuisine this was a superb treat.
- Guest User