Lexington Griffin Gate Marriott Golf Resort & Spa Map, Address, Transportation & Nearest Stations and Airport

Not worth the aggravation or your money! Unless they do a clean sweep at the front desk and make sure they treat all guest as a priority I wouldn’t bother. Unprofessional and need race relations training. Only valuable employee is the night auditor which is a very nice Latina woman. She broker her neck to make sure I was taken care of. The others could care less about my comfort at that hotel. When I got of the elevator each morning they would turn their heads and not speak. I cut my stay and move to a luxury corporate lodging apartment.

Location is wonderful. First room I was given, rm 320 had huge rattling noise from ac in room. As I am here for almost 2 weeks I requested a change. Moved to room 302. Room clean. Bed is tired with sides of bed collapsing and very center of bed a wall or mountain. Requested in writing to front desk/housekeeping to change or rotate mattress. That has not occurred or it has and the solution did not fix the problem. Room has one chair, small table, king bed with bed tables on either side. Might be cramped for 2 unless one is always in the bed. Lighting is yellow energy saving. Enough outlets built into clock or dresser but one available wall outlet in room and then two in bathroom. Room spotless, service everyday. Hot water in shower. Breakfast adequate:eggs, bacon or sausage, bagels, toast, oatmeal (add water but again water lukewarm) milk, juice, packaged cake or muffin. Coffee and tea service just warm. I noticed refrigerated surface for cold things warms considerably later in the am. I agree the staff sit behind a large monitor in front room. It is disconcerting as they do not rise to greet you or invite you to sit down. They do not acknowledge you as you walk in. You cannot see them. The woman who checked me in was wonderful, but she sat behind the monitor quite low as I stood. She graciously changed my room when I called down to say I thought her ac was working very hard and rattling, and brought me the key. Depending on who is at the front desk the phone is answered if you have a question, such as laundry services. Cleaning staff very pleasant. One wants to love this place. The ac has been consistently mentioned in reviews as has staff tucked behind monitor. Beds need to be updated. Room is otherwise quiet-depending on the room, great location, breakfast food basic, go early. In evenings has bar with bar food which is pleasant. Le Deauville next door good for dinner. Lunch is more difficult to find in immediate area, there is a sandwich place and Doodles Breakfast and Lunch. If bed was comfortable it could be a great stay in room 302. If they really took past reviews to heart the Sire would be 5 star.

We stayed here for three days this week. The location is really hard to get to as you have to drive thru a fancy hotel's parking lot to get down to it. It is very dirty looking from the outside. When I entered I asked to see the room prior to checking in and I was told they had taken out the bushes and the shutters to start painting outside. When I inspected the room, it was one of the newer remodeled rooms but you could still tell it was old as there were still holes in the walls where paint had chipped and they just pained over the top of it. The lighting in the parking lot was very minimal so not a place I wanted to be after dark. They were big rooms. The TVs were smaller and the beds were just OK, since it was a newer room the mattresses were quite firm. The shower worked great and we didn't see any bugs while we were there. The breakfast was the worst and we ended up skipping the breakfast as there was no waffle maker and the coffee I had tasted like dirt. There is a Dunkin Donout two blocks down!!! Once when going down to the lobby, the elevator stopped on third floor and the workers doing the remodeling had beer in their hands and a case of beer. The ice machine was broken. They did clean the room pretty well each day but due to the condition of the rest of the hotel and the breakfast I would not recommend it and I won't stay there again.

Overall, a good stay but they have some work to do. Checked in on a Thursday evening and needed a physical key for my wife who didn't want to bother with downloading the app to use a digital key. Stopped at the desk and asked for a physical key. No problem...just asked for the room number and gave my wife the key. Didn't ask for a name. Didn't ask for ID. Just handed over the key. Ever hear of Erin Andrews Hampton?? Inexcusable. She did provide 2 good restaurant suggestions within walking distance so that was good. The other issue with this property is the lack of customer service. A simple good morning goes a long way when away from home. Not here. We did get a very brief greeting our first morning at the breakfast. The next 2 mornings, nothing. It seems the staff have no issue sitting in the breakfast area with the guests, chatting loudly with their co-workers each morning. Not to sound like old man Simpson, but back in my day of working in hotels, that would NEVER be allowed by management. Guess times have changed. Breakfast was the usual ”free” breakfast...powdered eggs (looked like to me), waffle maker, toaster with bread and bagels. Oatmeal, cereal, the usual vat of hard boiled eggs...yuck. Nothing to write home about. The pool looked nice but was chilly during our stay so didn't use the pool area. They do have a rather large fitness room with a Peloton which I was surprised at. Lots of dumbells, benches and various treadmill and I think ellipticals. Overall, the stay was fine. Bed was comfortable, rates were OK. We were there for the Spring Horse Show at the Kentucky Horse Park. Next time, we will stay on the Northern side of the 4 circle closer to the park. All of Lexington is very busy so would be preferable to be closer to the park.

Our Driver Polk was outstanding! He was waiting for us on time at the airport upon arrival & welcomed us to Lexington which was so refreshing. I highly recommend this hotels Driver . He was ready each morning to drive us to the site ( corporate) although breakfast was incredibly slow as well as waiting over 20 minutes for coffee and 30 minutes to check out . Our driver made up for the lack of urgency within the hotel .

This is a very nice hotel. We use it a lot when traveling to Ohio. The rooms are spacious and the beds are comfy. The bathrooms are a bit tired with tubs instead of the newer step-in showers and the toilets are very low to the ground. The front desk staff are always polite and very helpful. We ask for specifics when staying, and they are always so accommodating.

This is a beautiful hotel, seriously. Beds are comfy, lovely amenities and great location. My biggest complaint, and this seems to be going on with IHG hotels, is the late breakfast service. This hotel is 7:30!! Most are usually 6-6:30am with a coffee bar available 24hrs. I went down this am at 6, and no coffee bar. yes, there is a coffee maker in the room, but on some stays, I don't want to be bothered with that. There are guests who need to get up and get out early, especially contract workers, utitlity companies, and late meal service and no coffee just sucks.