Starting with a private boat ride to the hotel is a great way to get there. The location is close to the iconic rialto bridge. When you get in you get a quick explanation of the history and background of the building and it's (former) owners. It has limited number of rooms that are fully equipped and modern by every standard, super quiet airco/heater, high end tv with apple tv, free bar in room, etc. All of which you would expect for the price tag. The location is perfect and if you don't know it and want to reach it by walking, good luck in finding the entrance! Unfortunately the wellness was closed due to Covid. The staff is very helpful and attentive in general. The breakfast was great, you ask what you want and they serve it. The view from the breakfast room was amazing, the chairs for a 5 foot 6 inch (197 cm) are a little challenge, it is like sitting in an old 911! We tried to get lunch and after an initial glitch were able to get the dinner menu. We also tried dinner and were taking the recommendation of the chef, which was the only point we weren't impressed about. Overall i have to say it is worth a short stay to explore the town, and also enjoy this magical place!
- Guest User
Arriving for long-awaited dinner in a rainy September 2021 night. We seeked for that super romantic George & Amal (they married here) Venetian experience. Entering the building, a friendly staff took off our umbrellas and kindly explained us the way to the restaurant. No effort to accompany us to the table. No nice small talk. Arrived at the spectacular dining hall we were lost again. Nobody welcomed us. No specific table was reserved. Well, we had two options. But wouldn’t it be nicer to have a suggestion made by the venue? The quality of the food was high, it tasted delicious. The wine very good. No gourmet firework though - which we didn’t expected taking the relative moderate prices into account. The waiter was friendly as well. Casual. Started a conversation about his doubts about the applicable Corona rules. It was truly meant positive and as a conversation starter, but it wasn’t. My underlying point is: I couldn’t feel almost none heartful and true spirit of hospitality (man, I’m in Italy. The heart of warmths) No flowers. No uplifting jokes. No connection to staff or the heritage of that very unique Palazzo (when we left the venue, we were lost again for minutes in the lobby until the friendly staff from the beginning handed over the umbrella. Her colleague at the reception was on the phone. We seemed to be an extra effort for him). Compared to other European luxurious hotels (Bayerischer Hof Munich, George V Paris) this was a very disappointing experience. When we left, I gave directly feedback. She received it very professionally. Again, I missed something real and human in it. Best experience were the very charming men at the very beginning of our arrival. Helping us to find the entrance. They were fun and seemed to be themselves. Unfortunately, they were the only ones so that I will never come back.
- Guest User
