Kingsmead Map,Adress, Transportation & Nearest Station/ Airport

The location of the hotel is very good, just inside the Crescent Building, we ordered room delivery on the day, the room service was good & # 128077; but there was no Chinese courtesy in the promotion: the kettle in the room was a phone call and the waiter delivered it In the past, the so-called Chinese logo was also limited to no smoking and no Chinese facilities list. We called our front desk without a Wi-Fi signal before changing our room, and our check-in experience on the day was not good. : Because it rained, we arrived a little earlier (hotel check-in was at 3 pm) and had been waiting in the lobby for nearly two hours before proper check-in was made. Check-in took place during the period when seven or eight foreign tourists arrived. During the check-in process for them, I was puzzled. I went to the front desk twice to ask. Their answers were different rooms for the guests and us. Their room types were taken care of, and our room was not good. It was a coincidence. That day, so many batches of tourists were so lucky that none of them stayed in our room type. We also encountered bad conditions when we arrived early when traveling abroad, but the hotel Let ’s wait a bit, and deal with it as soon as possible, so that guests can check in as soon as possible (except for the large resort hotel where there are many guests, the cleaners are too busy, and it may not be possible to check in early). According to my observation, this hotel Not so large, but it really made us wait for three points, not a minute ahead of time, unfortunately we do n’t agree with this hotel, and we ca n’t reach the service concept of a five-star hotel

Small luxury hotel I feel relieved to see that it is SLH, but it is unusually understaffed. From check-in to dining in the restaurant, you have to wait, wait, wait. If you don’t understand English, please don’t come. Most of the employees look like college students who work part-time and cannot solve the problem alone. question. The restaurant and bar are good, the room is very big, you need to take the stairs to the first floor, and the bathroom is half a floor up. The swimming pool is small and there are many people. There is a sauna, but it was useless because the temperature was 30 degrees on the day of arrival. Charging the tram is also very funny. It took a long time to fully charge it.

Had high expectations of my stay and it was completely fulfilled and I was impressed. Overall welcome and ambience was just right being professional and sincere. Our bed room, junior suite after upgrading with extra fee, was reasonably sized although the bathroom with the layout of the door made it difficult and slightly dangerous to enter / close behind guest. The spa village was busy but understandable; it felt clean and very updated overall so there was less of a concern on hygiene which is understood can be difficult to maintain standards. The breakfast room, choices and service was fine as expected so it’s worth signing up for. Although by day 2, it was hard fo imagine having another breakfast so possibly having breakfast for one day as an option would be good. Would have liked to have body lotion in bathroom as I had to rely on the one available in the spa village… and with 2 nights stay, toiletries were not replenished … Always a nice welcome when soft drinks / mini bar is complimentary ; although it doesn’t cost a lot to fill a fridge but small gestures like these make guests feel more welcomed Thanks for a great stay; would like to take my 80 year old mum here sometime in future as she would enjoy it tremendously !!

The hotel itself is beautiful but is lacking in atmosphere and warmth. There are a few key things missing from the room that would have made our stay more comfortable. There is no tea or coffee facilities in your room which in fairness is mentioned on the website. There is a tea coffee station on the second floor but it is an inconvenience climbing stairs with hot drinks and I had to get dressed in the morning to go and get coffee. There is no iron in the room , the staff did bring one up promptly but I would honestly prefer to just have it there There is also no fridge which I would have liked to keep water cold. I would also suggest putting shampoo in the bathroom instead of hair and body wash. The dispensers even though environmentally friendly are difficult to use. Breakfast has to be booked in advance which I really didn't like as I would prefer a more relaxed morning when on holiday and not be held to a schedule. No breakfast buffet is provided and I think the bed and breakfast package should not have a price cap as there is not that much choice on the menu and it is an extra hassle to think about. Also the free gift which I believe was mentioned when booking did not appear during our stay. Overall there are alot of positives about the hotel and the staff in the breakfast room were very efficient and professional but the extra level of convenience and comfort you expect from a hotel of this level is just not there.

The suite was upgraded to a family suite. Very British country hotel, I didn't expect its restaurant to be Rossete three stars, no wonder the breakfast was better than the Savoy Hotel in London. After eating dinner, it was unexpectedly good, and the bread was unique. The hotel's garden is also a natural English garden, which is the kind of small mess that has taken a lot of thought. In addition, the cookies sent every day are so delicious that they become my daily thoughts.

Sumptuous would be the word to describe this hotel. From the lobby to the room to the free snacks pantry, everything is sumptuous. The room we booked is absolutely huge with high ceilings and large windows. The bed and bedding is super super comfortable and we slept really well. The bathroom is nice with a big tub. Location is also excellent, minutes from downtown, the bridge and Roman baths. Looking forward to staying here again.

We booked directly, in January, with the hotel taking up an offer for our March stay. This is a 5 star hotel and we upgraded our room a few days before arrival. The room was lovely with a comfortable 4 poster bed and all facilities as expected. Breakfast was not as we had expected for a 5 star hotel. We had to choose a time to eat, did the earlier people have all the yoghurt? By the time (8.45) we arrived we were scraping the bottom of the deep jar and our cooked breakfast was a meagre portion. The potato cake was very thin, like cardboard, a single thin rasher of bacon and a slice of mushroom. Thank goodness I asked for a grilled tomato! We had to ask for toast that 1st morning. The coffee pot was barely enough for one, we had to ask for more! We had booked to eat in the Vellore Restaurant for my birthday but decided to cancel this, as seemed expensive and breakfast had put us off! So we chose to eat from the bar menu instead, taking the meal in the lounge. Unfortunately the room was pretty cold, we heard other guests complaining about this. Guests can ask for fresh milk to go with the complimentary tea and coffee, but be aware a tiny jug of milk is £6. However the staff were friendly and extremely helpful and the hotel is well situated for the town.