The staff at the front desk, particularly Zack, was the only thing saving this review from being a one-star review. We usually stay at Hampton or Homewood Suites but decided to try Tru for a change of pace. Great location near King's Island but the the fit and finish of this hotel is abysmal. Misaligned drywall, shower doors that don't close correctly, balky elevators. All not up to Hilton standards. We had our digital key assigned for our room, but I always check at the front desk to get a spare key and found out our room had been changed without notice, so if I had tried to use the digital key I would probably still be trying to get in the room. The room was smaller than expected, but clean, except for the take out container of Chinese food in the fridge that had been there several days and stunk up the room. (Housekeeping did re-sanitize the fridge right away once I contacted them.) The window shades kept out the sun, but I-71 is about 1/4 mile away and we could still hear traffic noise. The ”heated” pool most definitely was not heated and was downright chilly. Also, very hard to dry off when there are no towels in the pool area. Breakfast area had a great selection of foot but the layout was kind of strange. Kids of course loved to watch the pancakes flip themselves, but that was in the middle of the breakfast bar so everything stalled there, causing the lines for breakfast to get very long. The kicker for us came when the A/C unit began to malfunction at 1:00 AM, with the sound of running water coming from the air conditioning unit. This was loud enough that we were not able to sleep. I went to the front desk at 2:00 AM to ask for another room. Zach gave me a new room but that room had the same issues, so obviously there are issues with the hotel's A/C units. Eventually I threw all the (very thin) towels in the room on top of the A/C and turned on the fan to try to muffle the noise but still was not able to get to sleep. We put in a request at the front desk when we left for the day to have maintenance check the unit. When we returned to the room at night it was obvious that the problem was not fixed, but we got earplugs from the front desk! It was apparent to me that the hotel has A/C issues. I am a Hilton Honor member and will be contacting Hilton regarding a refund due to the numerous issues.
- Guest User
This was our first experience with the Tru Hotels. We usually stay at Hampton Inns, just because they're always clean, great location, and we love the breakfasts. We decided to have a change of pace and try out Tru. We were not disappointed. The room was clean, I especially liked that there wasn't any carpet (The last hotel we stayed out I kept my shoes on because the carpet looked gross). The beds were comfortable and I loved the smell of the soaps! The breakfast was comparable to Hampton Inns, they have the usual oatmeal, cereal, eggs, sausage, bagels, fruit, etc. The only real difference was instead of the waffle makers they had cool pancake conveyor belt makers. My daughter and husband loved watching them get made. We also loved that they had an EV charger. We were able to charge without going out of our way! We will definitely be adding Tru to our lists of go to hotels!
- Guest User
