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Todo muy bien, excelente, un detalle muy importante la piscina climatizada estaba muy fría, no logramos meternos de lo fría que estaba y como nosotros muchos huéspedes. Otros fueron y dejaron sus quejas por este motivo. Y la respuesta del conserje del Spa, no quiero colocarla aquí porque no es apropiada. Pero deben solucionar ese tema. Independientemente del día y fecha del año. Gracias

I recently stayed at Be House Suites for my best friend's wedding, and unfortunately, my experience was far from satisfactory. Despite being allocated what was supposedly one of the best rooms in the hotel, I encountered a slew of issues that marred my stay. First and foremost, the pervasive smell of sewage in the bathroom was utterly repugnant. This wasn't just a problem confined to my room; friends staying on the same floor also voiced their grievances about the unpleasant odor permeating their accommodations. There was a noticeable leak in the bathroom of my room, with water incessantly dripping into the bathtub. Understandably, this rendered the tub unusable, detracting from the overall comfort and convenience of the space. On the first day of our stay, our room was inexplicably overlooked, and it remained unclean until I had to complain to front desk. However, the pinnacle of disappointment was reached when, on the morning of our departure following the wedding festivities, the hotel decided to conduct water maintenance without any prior warning. Imagine our shock upon returning from the celebration to find a note hastily taped to our door, informing us that water to all rooms would be shut off. This meant we were unable to shower, flush toilets, or even perform basic hygiene tasks like brushing our teeth before our flight home. To add insult to injury, the hotel failed to provide any alternative solutions or even basic amenities such as extra water bottles. Despite voicing our concerns to the front desk, the response was wholly inadequate. Their (feeble) attempt at appeasement was to offer not charging for items from the mini-bar. When I requested to speak with the manager, I was informed she was unavailable and promised a callback that never materialized. It's evident that customer satisfaction is not a priority for this establishment. In summation, my experience was marred by a litany of issues ranging from subpar cleanliness and maintenance to gross negligence in guest communication and satisfaction.

Nossa estadia foi confortável,boa localização,limpeza excelente,roupa de cama limpa e de ótima qualidade,café da manhã ótimo (Solicitei alfajor para meu filho que adorou e no último dia não tinha,e o Senhor que atendia aos hóspedes no café da manhã fez questão de providenciar,e achei excelente pq ele não trouxe só para meu filho,mas disponibilizaram uma bandeja para todos os hóspedes,detalhes demonstram muito sobre funcionários e empresa.Ponto negativo:piscina externa sem aquecimento como o clima é diferente a Água fica muito gelada, mas tem piscina coberta aquecida.

In general good experience. It has a very good location, close to everything. I'm going to refer only to the negative, because it was the least. For example, in the exercise room, the walkers were shut off and there was no way to start them. The hotel was very comfortable and very comfortable. It is a very comfortable hotel and it is very comfortable for you to get a hand.