Ibis Tijuana Zona Rio Map, Address, Transportation & Nearest Stations and Airport

I’ve been on Trip Advisor for a long time and have never posted a review. I felt compelled to do this after staying at the K Tower Hotel for the past 2 weeks. My wife and I decided to go to Tijuana for alternative cancer treatment at the Oasis of Hope Hospital in Tijuana. Needless to say neither of us was very excited about the prospect of spending several weeks in Tijuana. However all of that changed once we found the K Tower hotel. From the manager Jose to the concierge Christian and Marcos and all of the wait staff in the excellent restaurants we have been more than satisfied with our stay here. Everyone goes out of their way to make sure we are comfortable and all of our needs are met. Our room is huge and extremely clean. Both the downstairs pool and the upstairs rooftop pool are gorgeous! The rooftop bar, pool and hot tub are straight out of Architectural Digest and are top notch. There is a DJ most nights playing really good music. The food in the 3 restaurants is amazing- fresh fish, beef, chicken and vegetables with amazing presentation and so is the room service for that matter. Rooftop sushi is excellent and fresh. If you find yourself in Tijuana please don’t hesitate to stay here at the K Tower or its sister property the Hotel Lucerne (they are adjacent).

Had a great stay!! The hotel far exceeded our expectations. We felt completely safe and the staff were friendly and professional at all times. The rooms and hotel were very well maintained and clean. Breakfast was great.

Amazing service provided by Alvaro he was kind and very helpful this hotel is very welcoming and bilingual if you need anything they will gladly assist you with just about anything,free breakfast was very nice, but seriously if you have to stay in any hotel this is perfect

There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it’s SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.

This is my second visit to the Quartz for medical tourism. The location is perfect in a nice part of town and the upper plaza has its own level connected to the New City Medical building and so medical offices are easily and safely accessible to guests. Pool and spa were well maintained and a beautiful garden is also out in the area. Within walking distance is a market and a ****** and little shops. Taxis are easy to find should you need. The rooms are exceptionally clean with comfortable robes and attention to details like lighting and temperature. The staff is pleasant and there is always someone who speaks English well enough to communicate. They are friendly and helpful. There is an upscale Spa and artist feel to the place. I will be back.

Let me just start by saying this hotel and their staff were great! I went down there to take my daughter for a medical procedure. I dropped her off at 8 a.m. but their check in time is 3 p.m.. They bent over backwards to help me out and had a room ready by 11 a.m.. The rooms very extremely clean and comfortable. The hotel is taking extreme precautions due to Covid. They take your temperature at the door, supply hand sanitizer, and all employees are wearing masks with servers also wearing gloves. I ate multiple meals at the restaurant with the food being good, not very expensive, and again the waiters being so friendly and accommodating. The hotel has a shutter service and they drove me to the hospital to pick up my daughter so I didn't have to navigate the confusing streets of Tijuana. And as I was leaving, the nicest thing they did for me was to actually lead me to the border entrance we needed by following the shuttle driver there. If I go to Tijuana again, this is the only hotel I would stay in.