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This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

This is the best and best hotel to stay in during your stay in Lanka! The entire hotel is in a mango garden, the environment is very beautiful! The hotel is also very clean and the service is in place. The breakfast was very good and the place to eat was great! Overlooking the pool and a large green area, it is simply a beautiful experience. The environment is fragrant, and there are nights at night. The security is also very good. Especially on the second day because of the urgency, my lover put some valuables in the room, our bags are already on the way to Nuvo, and it has been open for 20 minutes. After suddenly thinking about the amount, the DILI driver was very enthusiastic to help the hotel call, the other party sent someone to say that they were still in the room, and then rushed back to the hotel to take it, which was a sigh of relief. Thank you for the hotel! In addition, this hotel room is to be locked with a key, not directly locked to the door, this should be noted. After we checked in, I went to Lion Rock after cleaning up. When my lover locked the door, I brought it directly to the door. When I came back, I opened the door with a single push. Fortunately, nothing was lost. This shows that this hotel is really ok. Of course, if you have to live in this hotel, you still have to keep your belongings safe. There is a safe in the room.

This was the first stop to the hotel in Sri Lanka, and I stayed for one night. Location: Very close to Lion Rock, we returned to the hotel after playing! Service: Warm, give a glass of local juice as soon as you come, and take the initiative to send luggage into the room! Room: In line with the picture, we booked a triple room and a family room. The triple room has one large bed and one small bed; the quadruple room has one large bed and two small beds! There is a hair dryer with not much wind, the water volume is very small, the water temperature is not stable, there are mosquitoes, not too many, and there is no mosquito net in the room, and I have not been bitten this night! The cubicle is not good. The child sings ”Twinkle, Twinkle, Twinkle” while taking a bath, isolate a man, and also say ”Twinkle, Twinkle Twinkle,” with a smile! Food: As it was getting late, I did not go out for dinner purposely. I ordered the food and meal time at the front desk of the hotel. The taste is acceptable and the price is moderate! Breakfast and buffet, but rich! The recommendation index is 3.9 (out of 5 points)

Because Ctrip's mistakes led to the original hotel did not stay successfully, so booked here, the environment is really good, there are swimming pools, but there are many bugs in the room, and the lights will flash for a long time, to re-open, very much in the middle of the night It is terror. It looks very beautiful during the day, it is a good hotel in the location, breakfast can also