The hotel's hardware and software are excellent, as always at the Park Hyatt level. The Japanese breakfast is good, but the dinner is not good... I didn't order Teppanyaki for dinner, so I went to Bistro. I ordered beer after I sat down, but it didn't come for a long time. I asked for it, and when it was served, I was so hasty that I spilled the beer on the table and changed it... My wife's main dish of fish was almost finished, and my main dish of steak hadn't come yet. I asked for it, and it came. To be honest, it tasted good, but the service was really not up to par. After observing it, it might be because there were not enough waiters. Everyone was very busy, but they just couldn't meet customer needs in time. This should be a problem with the management!

The best choice for a trip to Kyoto is to stay at the Aman Kyoto that I have always dreamed of. The Aman Hotel is hidden in a quiet forest, surrounded by greenery and a tranquil Zen atmosphere. This time I stayed in the Nara room. The room was very new. The large floor-to-ceiling windows on the first floor provided great lighting. The sunlight shone through the window into the room, and the hurried trip slowed down. The most unforgettable thing was the smiling faces and warm and thoughtful service of every staff member during the stay! This time, I made an appointment for two days of dinner and afternoon tea in advance, both at the Living Pavilion. All the staff in the restaurant were very polite and the service was impeccable. The dishes were very delicate and delicious. Next time I come, I will try Takaan. It was a great stay experience. I will come in autumn next time!

It's not worth the price, so don't choose this hotel. There is no doubt that all hotels in Japan are very hygienic. This hotel room is almost freezing in the winter, because Japan does not have floor heating, only air conditioning. The glass is single-layered, and the air conditioning stops running at some point, so we are all very cold. I called and got a small heater that was worth ten thousand a day. Breakfast is a continental dish that looks rich but has not adapted to Chinese people! My husband is a European and even he said that I could at least have a bowl of porridge while staying in a hotel in Tokyo for 3,000 days. And I am already very tolerant of things. If you don’t believe it, please go and see for yourself. There is ice cream, but not xiaolongbao, and no rice porridge. Porridge is only included in the set meal. I was stingy when I chose that set meal and didn't let you choose the buffet. I didn't eat much, but I thought the hotel layout was too low! And the set menu cannot be selected every day. All in all, I won't come back to this hotel again, it's so stupid.

We were a group of 6 people staying at the Hotel Mitsui on a trek through Japan. Suffice it to say, that the group was all pleased that we stayed here. Our initial check in process was a bit bumpy (no tea service) as it was clear everyone was checking into the hotel for a holiday weekend. However, within 30 minutes, we were all on our way to our rooms. Overall, the hotel and the rooms are designed in muted tones and a modern zen vibe. Where other hotels would simply have drywall covered with pictures, the Mitsui has clearly thought about every surface. We were in a room that looked out to the central garden, which is beautiful. The room had a nice long marble bench at the entrance which was nice for putting shoes on or setting things down to pack / unpack. Further in the room, there is a bar area, desk area and a nice long padded bench by the window. Controls for the room are near the bed and you can dim lights or raise and lower blinds with ease. The bathroom is a very clever design with two pocket door entrances, offering a closet area, double sink, a wet room with tub and shower and rom for the toilet. The room for the toilet is wide and very peaceful. Of course, it comes with the fancy Toto Neorest toilet that raises and lowers the seat automatically, has a heated seat, has a bidet feature and more. The shower offers both a hand held and a rain head that with a fine spray. Bathroom toiletries are crafted for the Hotel Mitsui. Of course, robes were available (just ask if you need a different size). Let’s talk about sleeping…. The bed was among the most comfortable that I have ever tried (firm, with just the right amount of softness). Down pillows and a duvet complete the scene. And course, should you not like your pillow, there is a pillow menu. The rooms at the Mitsui are quiet with blackout shades. At night, gentle nightlights illuminate the path to the bathroom. In all, the sleep experience is well thought out and devine. One of the stand out features of the hotel would be the Thermal Springs in the basement. The Thermal Springs are a modern version of a traditional Japanese onsen. Access is open to everyone in the hotel, but the number of people permitted in is managed to in more than 14 people at a time. You have to call ahead to make sure there is space, but in our case, we were always able to get in. Anyone who out touring in Kyoto, should make time in their busy schedule to visit the Thermal Springs between their tours and dinner - it is a great way to wash off the city and relax before dinner - very civilized. This review is particularly fun for me as our stay at the Mitsui ultimately caused us to break up with our travel agent. He was SO insistent that we stay at the Ritz , he could not imagine trying something new like the Mitsui (nor was he willing o have his team check it out). In the end, I feel vindicated, we loved our stay at the Mitsui and would happily return

The place that left my first trip to Kyoto as a happy memory until the end I will bring good memories with me whenever I remember Kyoto. The well-organized and tidy feeling makes you comfortable from entering the hotel to leaving. It blends Japan's past and present well, giving it a unique and sophisticated feel. Hinoki bathtub and plenty of warm water It relieved the regret of a ryokan that I had not experienced on this trip. It is recommended that you try the breakfast you ate every morning. The menu, which used to be Korean food, was changed to a buffet format. The food is unusual and unique. I'm very satisfied ^^ I'm going back after getting along well with the warm consideration and help of all the staff. (The food photo below is the Kanna Hotel Teppanyaki Hanoku dinner course, not breakfast)

We stayed at the Four Seasons Kyoto for three nights in October during our family trip through Japan. The hotel is absolutely stunning. We were upgraded to a huge suite with private garden as I was travelling with an injured leg and could not leave the hotel very much. We met the general manager during check in and she said that if I had to stay at the hotel most of the time they would want to provide me with a beautiful room. What a lovely gesture. We met her again the next morning during breakfast time wehre she went to introduce herself to everyone and to have a small chat with guests. My husband and myself both used the spa and were very happy with treatments. My son and husband used the pool every day which they liked a lot. We had food through room service (the risotto was the best I have ever had). Funnily enough the young lady who served room service was from near our home town in Germany (Hi Mel !). We also at the main restaurant and had drinks in the lobby lounge area. It is also the little details that make a difference. I left my reading glasses out on the desk and when I came back they were on a hotel branded glasses cleaing cloth. And my computer mouse was provided with a hotel branded little mouse pad. Before staying there I was in contact with one of the concierges who helped me create an itinary of what my son and husband should see during our stay in Kyoto. Their recommendations for sightseeing and also outside restaurants were great. The staff in general was very polite and helpful. We cannot fault anything at the hotel. As I was not able to go out much we will definately return. And I can only recommend anyone else to stay there as well.

Kyoto maintains a strong Southeast Asian style. Entering the hotel, the smell, trees, and decoration style are all very Southeast Asian. Don't worry, the service in Southeast Asia is also first-class, not to mention in Kyoto, so the service must be great, especially the Japanese beauty who checked in and the ********* beauty at the door, the service is absolutely attentive and considerate. However, the cleaners are a little casual, not like Japan. The food provided by the hotel is not too delicious, but not bad, and all non-alcoholic drinks in the mini bar are free. The huge balcony is only useful when the weather is perfect like now, and it is not good when it is too hot or too cold. The facilities are good, the room is not big, but it is enough. The network speed is average, and the game cannot be played. The bed and pillow are great, suitable for rest. Other facilities are also very good, but the hotel has many special things, including lighting design, toothpaste... Different from other places, you need to adapt. The breakfast is also very Southeast Asian, I am not used to it. After all, I came to Japan and wanted to eat standard Japanese or Western breakfast, not Southeast Asian Japanese breakfast.

Sowaka, Kyoto, consists of a new building and an old building. The old building does not accept children under 12 years old, but the new building does. The old hotel has a history of 110 years. After the renovation, it is really modern. The original well is retained and the stove is in the reception area. It feels great. The hotel overall is very good and the service is also very good. I will choose it again next time I come.

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,