This is an absolutely outstanding hotel with impeccable staff. If you are looking for peace, tranquility and stunning surroundings then this is the perfect hotel for you. Our room was the royal river room I believe it's the basic room, but when we walked in we felt like we'd arrived at a Maldivian island (we've visited there twice). The room was very large with a separate sitting room, double closing doors to the bedroom and then a double sink bathroom with a beautiful bath and rainfall shower. Outside there was a smallish pool similar to what you'd get in an over water villa in the Maldives, a gorgeous double bed, egg chair and corner sofa which we used in the evening for drinks. From our pool you could swim out to the river and take some amazing photos of the tree canopy covered river. They offer theme food nights we did the Asian and French nights both of which were incredible. But it is only a 5 min taxi ride to caleta where there are many other restaurants too. My husband had a small issue with hotel laundry with an expensive shirt however duty manager Daniella was incredibly professional, concerned and helpful she recompensed us for the cost of the shirt. And aside that in all our dealings with her she is clearly a real asset to this hotel. The only very slight comment is about the bathroom soap/shampoo dispensers they seem a bit cheap which was a complete surprise given that EVERY fitting in this hotel is clearly very expensive. It wasn't a problem just an observation. Thank you so much for our wonderful stay and we will most certainly be back.
- Guest User
Our stay was simply faultless, so this will be a short review, but we had an excellent week stay at the hotel. The villa was spacious, well-equipped and luxurious (especially in the outdoor area), the restaurants had impeccable food and service, the grounds were stunning and well-maintained and the views and pools particularly picturesque and tranquil. Most of all, I feel it’s most important to thank the incredible staff who made our stay so faultless - there was a consistent warmth to every member and they went above and beyond to ensure that we were well-looked after and waited on at all times. Not something you see everywhere even at the best 5-star hotels, so duly appreciated, and made our stay truly special. If there is one thing we could say that we feel would have slightly improved our stay, it would be if there were some transfer services available within the hotel and La Caleta / Costa Adeje as opposed to taxis (occasionally, taxi services were unreliable). However, this is a very small thing and by and large did not affect the general view of the hotel. Thank you for everything, we will definitely be back.
- Guest User