Hotel Hillarys Map, Address, Transportation & Nearest Stations and Airport

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

The historical significance of this venue must be highlighted to illustrate its uniqueness in Nara - We signed up for the complimentary tour of the hotel offered to hotel guests on certain mornings of the week and had the pleasure of having Ms. Sato, the director of marketing, introduce the story of Shisui and its past-life as the residence of the governor of Nara between 1922 to 2017, then as Shisui hotel with guest-rooms designed by renown architect Kengo Kuma. The emperor of Japan had stayed on property in post-war to sign the San Francisco treaty. Sato-san's thorough introduction in fluent-english had me realise a stay at this hotel is a unique experience in the way that it is beyond just luxury. The staff had been wonderful and eager to please without pushiness. It was much appreciated, as it gave room for my wife and I to enjoy each other's company at this perfectly peaceful property. The staff had been amazing from the beginning, at check-in, we had Rika-san, a lady with eyes that can smile, to help us check-in while we rest our feet at the lounge with tea, then guide us to our room while briefing us on all its amenities. The rooms were modern with accents of traditional Japanese designs to remind me of the locations' history. Details like the washroom walls that look like zen-gardens and overall wooden decor made my stay at the room one of the most relaxing experiences ever at any hotel. The French-Japanese wine-paired dinner at Suiyou was also our culinary highlight of our two-week vacation in Japan. In summary, after the two night stay, my wife had requested that we should come back to Shisui in the spring, summer and fall to experience all the seasons at this venue.

Absolutely amazing. Self check-in without any issues. Unique tree house design and very tidy. 10 min walking from the stations but reasonable. Washing machine has drying function with detergent and softener are provided. We brought a bag for dirty clothes but we didn't even use it. Would be nice if bike renting is available.

We used the hotel for our second wedding anniversary. The welcome service hand towel smells good and makes you feel relaxed immediately. All rooms have a luxurious rococo style with an ocean view. You can spend a blissful time while enjoying the scenery that is unique to Kobe, such as　the Mosaic Ferris wheel and the Port Tower. We had dinner in the room to prevent infectious diseases.It was an impression that it was cold overall..Next time I would like to have it in the restaurant. After taking a jacuzzi bath with a view of the sea, we stayed up late relaxing on the terrace with the night breeze.When you get sleepy, you can snuggle up in the fluffy bed. Breakfast was very satisfying with lots of bread and fruit.

This time I stayed in Osaka for 12 days, accompanied my daughter to attend a short-term art course, stayed in 3 hotels, and stayed in Four Seasons for the last three nights. The service is better than InterContinental. The staff will greet the guests when they enter and leave. It's good! We booked a tatami room on the 28th floor, and the check-in was also on the 28th floor. The service is like the executive floor with dedicated service. The staff are from Hong Kong, Taiwan, and Shanghai. I like to drink tea. The handmade tea they make is delicious. When I have time, I run to ask the staff to make tea for me. After 5 pm, you can also have a glass of wine (free) to enjoy the sunset. Small desserts are also provided. Ctrip shows that breakfast is not included, but it is actually included in the store. You can choose to eat a box Japanese breakfast on the 28th floor or a semi-buffet on the first floor. The breakfast is delicious and rich! We have tried the French restaurant on the first floor for lunch and dinner, which is very good! Afternoon tea requires reservations. There are many Japanese! The 37th floor is a Chinese restaurant that I didn't try. In addition, the sushi restaurant has not opened yet!

It is the worst hotel I have stayed in so far. The quality of service is below the business hotel. I felt that there was only a good view. I don't think I'll go again. I regretted that I really booked. The person in charge of check-in did not grasp the plan I 々 booked. While I put ice cream out with welcome sweets, I started the reception and explanation before eating and melted. Moreover, it is messy in the situation where even the reservation plan is not grasped. I was told to ask questions and check them, but there was no answer at all. There is an explanation for the upgrade of dinner, but there is no explanation of what comes out of dinner in the first place. I can't choose. I asked for a pair of futons at the time of booking, but it was not prepared. There is no amenities for children at all. Toothbrush is also for adults. It should be a family plan, but it is not prepared if you don't say a spoon or fork for children at meals. The fishing rod is used, but all needles are not available. It is also a fireworks of the present and cannot be caught. HP says the surroundings are naturally rich and can collect insects, but there are only cherry blossoms around. The family around was not caught. There is no barrier free in the building. There are many steps. There is no effort to eliminate the steps with slopes, railings, etc. It is rare now. Is it designed by a proper designer? The person with bad legs is a dangerous hotel with high risk of falling. The open-air bath is only a good view. On the narrow top, the height of the bath tub is high, and the person with bad legs does not enter. There is no stand or railing. The public bath is small enough to laugh. After that, some showers do not have hot water. There are children's toys, but they have mold. In addition, there were many things that were unwritten and unpleasant. I stayed for two nights, so ２ days were melancholy. This service, facilities, this price is a bumpy. I will never go again and I will never recommend it to acquaintances.

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

The Osaka Station Autograph Hotel is not just 'above the Osaka Station', but quite literally 'Above it All' in terms of hospitality, cleanliness, service, dining, and aesthetics, so in train terms: 'Get on Board!' . An amazing hotel, and certainly one of the best hotels that I have had the opportunity to stay at. Central location to the train station, but very quiet as the rooms are all around the 30+ floor level, so not noisy and with incredible views. Couple of (expensive) restaurants on site, but we had access to the club lounge (which I recommend), as the club lounge had an amazing breakfast, plus a lite dinner menu and evening desserts/snacks all in a well-spaced, beautiful, well-staffed lounge area. Staying at the Osaka Station Autograph Hotel was certainly a highlight of our trip to Osaka.

Context & Disclaimer: I'm a very objective travel reviewer as someone who has a fair share of business and leisure stays. I leave reviews to help hotels improve their standards and also to help my fellow travellers make the best travel decisions for themselves. I've stayed at luxury to mid-range properties around the world including recent stays at the Prince Gallery Tokyo, Ritz-Carlton Tokyo, Ritz-Carlton Toronto, JW Marriott Hong Kong. This review also follows a recent stay at the Prince Gallery Tokyo where the standards were exceptionally high. I haven't reviewed them yet but will do so shortly. Japan is known for its warm hospitality and careful attention to detail. At high-end hotels, they go over the top particularly to make your experience a unique one, so when you're paying $700+/night for the Ritz you expect high standards. Especially when every luxury hotelier in Tokyo has said the RC Osaka was just recently awarded its 5* My guest journey starts off rocky and torpedoes downhill. Check-In 1 - it's been raining in Osaka all day and we walked into the hotel from the outside. No one to greet us or take our luggage. Not a single person to be found. 2 - I'm soaking wet and struggling to find the check-in lobby. I must've seen 3 staff members look at me and not offer help or ask if I need any assistance. 3 - I finally find the check-in lobby where it's a giant zoo and RC staff directing traffic like its 5pm at Shibuya crossing. An absolute loud mess. I'm still soaking wet with my glasses and both pieces of luggage, and a staff member asks me if I'm checking in or checking out. What??? 0 attention to detail right there. Anyway, she directs me to wait in line. 4 - At the RC Tokyo & Prince Gallery Tokyo and any luxury hotel that operates like one (e.g., Four Seasons), takes your luggage and ask for your name. By the time you make it to check-in, they greet you by name and help you get settled in. If you book a room on the club floor, they ask if you'd like to check-in there privately. Yes I booked a Club Room, and so I waited about 10 minutes dripping wet before asking someone if I could please check-in via the Club Lounge. 5 - We're making our way to the Club Lounge, with the attendant dragging our luggage along the way which makes lots of noise. 6 - Finally check-in with no problems. The Room 7 - I understand that this is a Victorian-style property and some of the room and structure might be dated. But I can't believe that the bathtub is something from a Residence Inn or Courtyard Marriott. The shower is equally not up to par with the RC brand. 8 - Toiletries. I'm not sure if this is RC making a push for sustainability, but soap, shampoo, and conditioner are given to guests in large bottle format, again like at a Residence Inn or Courtyard Marriott, instead of small individual bottles. Not a big deal, but just not up to par with other luxury hotels or RC standards across Japan. What if someone spit in there? Back to the lounge

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.