4.2/5Very Good100 Reviews
Santa Maria Huatulco|27.41km from city center
The location and views from the hotel are amazing; however, it is far from being a 5 star luxury hotel, let alone a 4 diamond hotel. The hotel lacks maintenance, the seats in the Mexican restaurant are disgusting (forgot to take more photos) but that's not even the worst of it. My evaluation is based on the quality of the food and drinks...and at least 50% of the recent reviews agree with me. The drinks are of the worst quality, the cheapest. There is only one choice of each type, even tequila and mezcal (being in Oaxaca!). Any vinegar is better than the wine they offer, unless you buy a bottle at 3 times the original price. Even with Club Preferred, you can't find slightly better drinks available at all the bars, unbelievable! The Oriental restaurant is a joke, the quality of the food horrible. They sell you many restaurants and in the four nights I stayed there, they never opened the one specializing in seafood, to give an example. The seafood in the other restaurants is another joke: only ”Dorado” and ”Tilapia” fish, the cheapest in the whole ocean. The rest of the food is OK but not at the level of quality that ”Secrets” sells you. There was one day I couldn't even find ice cream in the whole hotel and not to mention the quality of the coffee: I like Espresso and the taste of the coffee was horrible. The line for the breakfast buffet was always huge. Last two days, they opened a second temporary breakfast buffet and it was really bad with limited options. Don't pay for a luxury hotel because it is NOT. First and last time at the Secrets chain. On the other hand, the staff was very friendly, working all the time and helpful.
