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Me and my friends went to Delek beach club for some lunch and drinks and to lay on the beds for the day. By the time we had got the bill, we had consumed multiple drinks. Upon inspection of the bill, we discovered that over 100 US dollars in food and drinks had been added to our bill, when I brought this up with the waiter, he said “sorry my colleague has bad English and didn’t realise you ordered the bill” , he then claimed that when we asked his colleague for the bill he had gone and added tacos, guacamole and chips, fries, water and a mojito to the bill… I’m sorry language Barrier or not the word “bill” does not translate to add half the menu to our bill. We also asked for the bill at 6:15 and the kitchen closes at 6pm so I don’t understand how he thought we wanted food. It is very evident here that they were trying to take advantage of drunk ladies!! Then when we finally got everything removed (minus the mojito as we unfortunately didn’t notice this till had left and already paid), the waiter had the cheek to tell us we needed to tip 15-20% !!!! We opted to tip 8% as we felt the wool was being pulled over our eyes and to the waiters dismay he turned around and told us we were not allowed to pay under 10%, to be honest we should not have tipped at all. He claimed that all other places like taboo etc. the food is twice as expensive ?? As if that was relevant to the case. Unless you like getting scammed and taken advantage of.. I would avoid with a 10 foot pole !!!! Disgusting behaviour I would never return

This hotel is a calm oasis in Tulum. If you are looking for a couple's retreat, it is the perfecto place to relax in your own private pool in the bedroom terrace, eat delicious mexican ceviches and drinks, excellent massages at the spa and hang out in the beach club with the perfect view of the ocean and white beaches. One of the things we enjoyed the most was the hospitality. The hotel staff is very nice and eager to help you with whatever you need. They learn your name from the moment you enter the hotel and will be there at the beach with your favorite drink before you even notice. I loved the selection of pieces for the interior design, all from mexican designers. With only 16 bedrooms in the hotel, you will live the experience of a boutique hotel but with the service of an experienced company.