I enjoyed my staycation here very much. While some reviewers observe that the hotel is old and dated, in general, that was not at all my experience (except for the drapes in the room which may have been from the last century). Fact is - this IS an old hotel and a Tucson landmark. My room and balcony were comfortable, clean, and pleasant. The soaking tub was delightful. My room overlooked the pool (salt water!) which added to my enjoyment. The bed was comfortable as were the chairs, large ottoman, and small sofa. I liked the computer desk. The grounds abound with native plants. I don’t play golf, but I understand that it is an excellent course. Only one of the two pools was open due to Covid restrictions, but it was thoroughly delightful and there was plenty of shade from umbrellas, decent lounge chairs, and some comfortable outdoor upholstered furniture available as well. I did not use the spa or fitness center, so I can’t comment on that. A few negatives in my book, though. First, the hotel is nowhere near ADA compliant. I understand a major upgrade is in the works so hopefully those issues can be addressed. Second, I think it’s ridiculous to charge for self-parking. Third, the hotel was not following the current CDC guidelines for indoor masking. The few times that I actually had to go into the lobby, I was the only person wearing a mask. When I compare that to a recent stay at another local resort where every single staff person and most of the guests I saw indoors were masked - I think that is inexcusable. Finally, the tv selections are heavily skewed to sports of all kind to the detriment of entertainment. Finally, the bed linens were pretty tired. Overall, I think the Omni Tucson is delightful. I would not hesitate to return or to recommend it to my friends. I look forward to the unveiling of the new and improved resort.
- Explore23605466167
We recently stayed at the Omni National Resort in Tucson and had a moderately pleasant experience. The front desk reception was not friendly or welcoming which probably got our stay off on the wrong foot. All other hotel staff, including housekeeping, pool bar and attendants, and restaurant wait staff, were very friendly, welcoming, attentive and accommodating. The restaurant available for breakfast was The Table located in Bob’s Steakhouse and the meals we had there were excellent. We ordered the breakfast burrito and the basic eggs with protein breakfast and both were wonderful. We also had appetizers in the Legends Bar and Grill and very much enjoyed the food, drinks, and experience there as well. The room was very large. I enjoyed the deep soaking tub and the lovely bathroom amenities. We also enjoyed our patio. The bed and mattress seemed old and overall the room appeared to worn and old and not very clean. The grounds could use some better upkeep and cleaning. The pool was very nice but it was quiet and did not have a very upbeat or fun atmosphere. The pool area could have also used some better cleaning and attendance. We were supposed to have a guaranteed late check out of 4 pm because we used the Amex Platinum Hotel Collection to book our room, however when I called to request a late check out the front desk was very reluctant to grant the request and would only agree to a 2 pm check out. Again, very disappointed with the level of hospitality from the front desk reception. Also through the Hotel Collection we were supposed to have been given a room upgrade upon availability, and despite the resort being very empty, I am pretty sure we were not given a room upgrade. Our stay was moderately enjoyable but I do not think we will return to the Omni in Tucson. The Loews at Ventana Canyon is a far superior resort for often the same rate and sometimes even less.
- Guest User
