The hotel probably has the best compromise location in Funchal. Wonderful ocean views (directly over the sea by the poor area) and not too far to walk down town, unlike Reid’s etc which are a decent distance further uphill. The view from the ocean suite rooms is great, over the grounds, pool and gardens, Reids on the horizon and the ocean stretching into the distance. The rooms themselves are spacious, well fitted out with what you need, clean, well serviced and with nice balconies. They are however a bit stuck in the 1990s decor wise, as is the whole hotel. Can’t comment on the restaurants as we ate downtown, but the breakfasts were excellent. The outside pool area is very good, with lots of tucked away sitting areas and plentiful sun beds. The indoor pool and sauna/steam is a nice addition as well. Wi Fi is quick and free. People have mentioned timeshares and yes, there are seemingly a lot of long term, repeat guests (we saw a storage room full of curver boxes of food etc) but it doesn’t really impact anything. There are sales folk around, but they are unobtrusive and don’t approach you at all. The age profile is quite “mature” and it is also very heavily British so be aware. For us, it was a nice week long break in the sun, with a good, comfortable room, close to the good restaurants and sights in Funchal.
3rd visit this year to this wonderful hotel. Great location with good access to the sea and not far to walk to Funchal. Staff are excellent, friendly and very helpful. Although some may say the hotel itself is tired, I just find it homely and comfortable. Home from home. This visit was with a young family, the hotel arrange all that we needed, a cot, high chair and the bed linen we wanted for the baby. One of our group has a severe gluten allergy. The hotel choice for her was really good and when we had the Asian buffet the chef showed her every food that was gluten free. The chef even came back a second time when we couldn’t remember which of the sweets were gluten free! Plenty of gluten free items for breakfast. Food has always been good, but this year it feels to have got even better. Prices have increased, but haven’t they everywhere.