Fantasyland Hotel Map, Address, Transportation & Nearest Stations and Airport

Well, the valet & front desk staff were cordial, the room was quite small with a weird sliding window between the sink & the bed, the special big ice they encourage you to order doesn't fit in any of the glasses provided in the room...the room service was hit & miss...the workout area was absolutely AMAZING though...world class... The lobby bar is quite crafty/cold in winter...almost everyone had their coats on...the bartender was excellent! All in all not good value for your dollar...

It has been a few years since I last stayed at this hotel. I was greeted at reception by Chris who was very friendly and efficient. Chris is a great ambassador for the hotel and makes you feel welcome. He thanked me for choosing the hotel and being a Titanium Bonvoy member. I did receive the expected amenities for my stay. Parking is very easy with the West parkade adjoining the hotel. I chose this hotel due to a meeting close by and then a second night being close to enjoy an Oilers game at Rogers Place. I enjoyed breakfast at District 102 Restaurant which is part of the hotel on 3rd floor (separate review). I was upgraded to a very nice suite which overlooks the City Centre Mall. Beds are very comfortable, work area is very good and chairs are very welcoming. Room and bathroom were very clean. Housekeeping staff are also very friendly and greeted me in the mornings (stayed two nights). This hotel is ideal for venues in the downtown area. Access is easy and a very welcoming and inviting staff. I look forward to returning soon.

Once again, the location is good, that is, the square is now being repaired, and the surrounding roads are not so good. His bed is awesome, that is the feeling of sleeping and not wanting to get up.

Had a 3 nights booked at the hotel The second night, the central AC died while the town was in the middle of a heat wave, with temperatures near 90 (30c) outside. Temperature in the room was around 78 (24c) upon returning to the room after dinner. I had a terrible sleep, as the temperature kept rising through the night and in the morning it was at 82 (26c). I complained to the front desk and was awarded on the spot 15 000 Marriott Bonvoy points! I was told that the situation would return to normal by the end of the day. Upon returning from business day, it wasn't fixed and the temperature in the room was 86 (28c). Went back at the front desk and was told that the crew was still working on the issue and that everything should be fixed soon. Went out with my colleagues for dinner and when we got back, the situation was not fixed yet. The machine was fixed, but it needed to be filled with the cooling gas, then some tests would be required, etc... There was no way I would stay in my room under those conditions. I had 2 colleagues there as well and I was paying for all rooms. The front desk person kept apologizing for the situation and I replied that apologies were accepted, but it would not help me getting some much needed sleep. I asked her if we could be relocated. Her first answer was no, but I did not gave up and after 1-2 minutes, she told me that she would talk with her manager. When she returned, she told me that we could all go to our rooms and that they were making calls to inquire about relocations and that we would be called back asap. After 10 minutes in the room, got a call back with the good news that we were relocated to a Four Points by the airport (as we were leaving the next day anyway) and that the hotel would take care of the cab fee to get there. I was more than pleasantly surprised with the outcomes. Out of a very tough situation, the personal on site was effective in finding a solution that was quite acceptable. The hotel itself was pleasant and the staff very friendly. They had to deal with a situation they had no control over it and make me a happy customer.

4 of 5 sisters finally organized a trip that worked for everyone !! We try to get together to celebrate our milestone birthdays One turned 65 and another 60 last year and next year another one will be 65 and the baby 55. One of our sisters passed away at 53 so we went to Edmonton to celebrate together with her two kids and their families as well as other family there too. Staying at the mall was the perfect place for us to stay together with 2 adjoining rooms .. Convienent shopping, food , amenities and we even played bingo as we always tried to do with our Mom when she was still around ..we did find the rooms a little dark for us old gals to apply make up but I guess we all look better in ambient lighting anyway !!!

1. The location is not in the city center, it is on the south side. The building is 10 stories high and there are no other high-rise buildings in the surrounding area. It is very suitable for overlooking the sky and the evening glow. 2. The facilities and facilities are quite satisfactory, and the height of the bed is high. This is the standard configuration of North American hotels, and the hardness is moderate, not hard or soft. 3. There are 2 restaurants in the hotel, 4404 restaurant is recommended, and there is also a bar service at night. The draft beer inside is local craft beer, which is very authentic. 4, across the wide driveway in front of the hotel, is a shopping and living area, there are North American supermarket Wal-Mart, Chinese supermarket Datonghua, Korean supermarket HMart, as well as Western food, gourmet fast food, Chinese and Japanese restaurants, etc. about 10 restaurants It is quite rich. 5. With free WIFI, you can use it freely, there is no limited speed limit, and there is no problem in watching movies 6. When I went to live at the end of 2019, no one felt like it, and I didn't see a Chinese move in. The front desk staff are all foreigners, all are English-speaking and no Chinese-speaking 7. One flaw is that the faucet from the washbasin has a small water outlet, but the water from the bathtub faucet is very hot.

We stayed at the Matrix in August when we travelled to Edmonton to bring our daughter back for University. The location is a great central point for us to go to the University of Alberta campus. The added bonus was the breakfast in the morning. Lots of choices of breakfast options and a seating area. Would definitely stay here again in the future.

Stayed here 3 nights recently. Pauline Poirier was great recognizing my Plat Elite Bonvoy status. Excellent location if you need a hotel at south end of Edmonton. Close to Edmonton South Common shopping/cinema complex and YEG airport. I would have given 5 out of 5 if there wasn't a problem with whirlpool in first room I was given (I think it was 213). Moving second night was a bit of a hassle. Meal service in hotel restaurant was a bit slow even though there were only 2-4 tables the few times we ate there. IMO hotel is a solid 3 star hotel. Great value for money. Would consider staying here again.