Fairfield Inn and Suites by Marriott Napa American Canyon Map, Address, Transportation & Nearest Stations and Airport

Love it, the room is surprisingly clean and refreshing

We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone # and all our information. I also verified that the room extras we paid $$$$ for would be set up and in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it. He just said again, we dont set stuff up in dirty rooms. Which makes no sense. I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude. The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again. The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late. Why did they have that sign up outside advertising everything they were out of!!!??? We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

This hotel has seen better days. I have not stayed there in quite a few years and wont be back. The platinum amex concierge made the resi for us and apparently booked a basic king. No problem it was a quick stay. We were only asked upon check in if we wanted a bigger room. Didn’t realize smaller room meant trashed room looking over the back alley. I could understand if the hotel was booked since we booked last minute but no, it was a Sunday night and dead. Why they would put any guests in that room unless at 100% capacity is beyond me. All i can think is for some reason the front desk agent didn’t like us. The room not only looked over the back alley but had major water damage. The wood floors are completely destroyed. Everything was worn out and best up. The chrome was chipping off the bathroom fixtures, gross grout in the shower. The walls in the hallways were all beat up too. I could go on. Bottom line, don’t stay here until they invest some money and make sure they dont stick you in a room overlooking the back alley.

The room is small and crowded, barely enough for just living. The bedding and bathroom in the room are quite high-end. However, the service at the front desk was poor and not very friendly to Chinese people. When I checked in during a holiday in the United States, the waiter gave me a super bad room. The windows were full of equipment on the opposite floor, and it was impossible to open the curtains. When I asked to change rooms, the waiter's attitude was very bad.

We stayed in the hotel for a week when we came to Napa for our 50th anniversary and wasn’t disappointed! From the front desk personnel to the breakfast attendant, everyone was friendly and hospitable. We were in a king suite on the 3rd floor facing the pool area. We never experience any noise or disruption during our stay. Our room was clean and cleaning service was every 2 days. The gardens are just beautiful and there is outdoor seating to enjoy the gardens and weather. We couldn’t have selected a better place to stay, we were greeting every time we walked into the hotel by the front desk staff. We liked that the tub and toilet was separate from the sink area. I have 2 suggestions that would have made our stay perfect, to add a grab bar in each room that has a tub and to have coffee available all day in the lobby of the hotel. Even though we don’t need handicap facilities, it is nice to have a grab bar to help steady you as you step out of the tub. Coffee and tea is only offered during breakfast but it would be nice to have it out all day. We did have a small coffee unit in the room but it wasn’t as good or convenient to use as what was offered for breakfast. You are not in the heart of Napa but it wasn’t a long drive to get anywhere we needed to go.

The hotel is in a great location. There are several different types of supermarkets around. You can walk a few steps to buy anything you want. The room is large and the service is good. It is very comfortable to stay on a business trip. There is a gourmet burger restaurant nearby, which is great.

Let me first say that all Hampton inns are not the same! A few years back I refused to stay that any hotel with the name ”Inn” in it. Traumatic childhood event (I digress) THIS ”Inn” is one for the books! The room was clean, well appointed and comfortable . Post COVID I am getting used to not having room service/housekeeping. Any items I need, just ask the front desk. Since I am a single female traveller, I rarely use more than the allotted 4 towels and 4 washcloths. I have stayed at full service hotels, and I recognize that while this may not be full service and ”luxury”; it was a good stay. No check-in problems, room was available upon checking in a few hours early. 2pm I read a review about the homeless camp. I honestly spent so little time outside, I can honestly say I never noticed them. Nice grab breakfast, the wine despenser was a first for me! maybe Only in Napa. I was there for a Jazz festival, so as I said didn't spend much time in the room. But when I returned each evening I felt safe and the room was comfortable. I didn't have a car and the Uber's take a little extra time. A little longer than I am used to; but that's not a problem. Just factored that in when traveling. Yes, I would visit again!