Based on some work colleagues suggestions I tried the Grand hotel for my latest visit to Stockholm. Not coming back to this hotel. Having been at the Eat Hem, the Sheraton Stockholm and the Miss Clara, this Grand is at the bottom of all of them. The rooms are small, the temperature inside them is freezing and the heating system is turned off, the service is poor and the food at the restaurants is extremely average. When I asked for a recommendation for a nice place for lunch they suggested the TAK. Absolutely disgusting restaurant, old, dirty and horrible combination of Swedish and Japanese (both cuisine I love, but not in this format). Lastly, due to a change of my business plans at last minute, I asked the front desk (Ylva) for a couple of hours delay on the check out. They came back stating that, if I wanted it, I would need to pay 30% more. 2 hours for 30% of the full day rate. What a special treat! When I complained about all what was wrong during my stay, 5 minutes later they came back to offer me the 2-3 hour extension for free, once I had already come out of my room. In summary, unpleasant stay, horrible experience in an hotel situated in a special location of one of my preferred cities. What a pity!
- Guest User
We came for 30th wedding anniversary to the beautiful city of Stockholm. We decided to stay at the best hotel in Stockholm, the grand,a leading hotel of the world, we are fortunate this is our 6th leading hotel. The grand Hotel is by far the best hotel we have stayed at,wonderful staff,fabulous location, spotless.The staff could not do enough to help you and we were even given a room upgrade for our anniversary, compliments to all of you at the grand
- Guest User