We were traveling from Nashville to SWFL after a long Thanksgiving - we stopped halfway in Dothan - AL . We were traveling with leftovers so we wanted the full refrigerator- there was a pullout bed for our son and he asked for a blanket - I went out in the hall , as late as it was Nakisha was still cleaning a room - I asked her where to find an extra blanket - she told me the front desk - then came and got me at the elevator she had found one in a closet - she wanted to make the bed came in with everything- With me telling her no - she wouldn’t hear of it - she came in set everything up and I knew she was late on a holiday - I have never had service like that . I went to grab cash to tip and my son or I had no cash - she said “ that is my job , to make sure you and your family have all that you need to be happy , I don’t need anything else “ to know she needed to get home to her family but took all that time to serve my son ! Every staff member was amazing but Nakisha was next level ! I now know where we will always stay on our drive through !
- Guest User
I have to share the extraordinary customer care I received on this stay. Sheriuka and there were others who's names I did not get, were so kind, attentive, thoughtful and did everything they could to make sure I had everything I needed as quickly as possible. From a room change, to fresh bedding, towels and a clean, great smelling room at the end of looooong work day - They did and anticipated all my needs! I will stay there for pleasure whenever I am going through the wonderful city of Dothan! Thank you Residence Inn Dothan Team, y'all are wonderful!!
- Guest User