I write this review while still in the hotel, such is our happiness with the quality and service being provided. From arrival when we were greeted with a cup of mint tea and biscuits, followed by a short tour of the Riad, we have experienced a level of attentive and sincere service that is so far beyond expectation it would put a 5 star hotel to shame. All of the staff we have encountered have been amazing, from the receptionist on the front desk to the team at breakfast - more on that in a minute! The room and the decor in the Riad is beautiful, Iraqi Moroccan they tell us, it’s so tasteful it has literally inspired us to consider redecorating when we get home!! OK breakfast… my goodness. No greasy fry ups here, just traditional Moroccan breads and bakes, freshly squeezed orange juice, fruits and pastries both savoury and sweet, and lovely coffee topped up as required. So delicious and a perfect start to provide the energy for another hectic day in the directly adjacent Medina. The staff are attentive and smiling, real smiles that reach their eyes. One example, I commented on how delicious the savoury chicken pastries were… a minute later a plate arrives with 2 more! Whoever the owners of this Riad are, they should be absolutely delighted at how perfectly the staff are representing their business. Absolutely first class in every respect.
- Guest User
Riad was great value - in a very convenient location, all of the staff were extremely helpful and so so kind and the decor itself is also beautiful! Our host Zakoinia, gave us useful advice to navigate around Marrakech including areas to avoid, when to tip, and also helped us arrange our requested services (private transfers and laundry) within minutes. The private transfers were organised with people collecting us directly from the Riad and walking us to the car. We also told Zakoinia and another staff to not worry about making our breakfast as we were leaving earlier than the time they serve breakfast (7am-10am) however they both insisted to cook us breakfast earlier so we wouldn’t miss out. We even got early check-in (at 9am) even though we didn’t ask for it! I would recommend this Riad to anyone looking to stay in Marrakech.