My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.
- Guest User
We stayed at the Hampton by Hilton in Hamilton on our way to Inverness, as we also did a couple of years ago. The room is simple but very comfortable with good beds and a view of the racecourse. Perfectly acceptable for a short stay. Dinner in the bar featured the usual suspects of burger, fish and chips etc, plus some more unusual things like haggis bonbons. All was fresh and well cooked. My only gripe, and it is a very small one, is that the choice of draft beer did not include any kind of pale ale / bitter - just 2 lagers (one not available), plus Guinness and a cider. Also a very limited wine choice, but I do appreciate this is a budget hotel. The thing that makes this hotel are the staff - universally cheerful and helpful, a real credit to the hotel. All in all a very good value hotel, with comfortable rooms and great staff.
- Guest User