We are here right now and I am disguested and disappointed with this hotel. We are in room 233 and when we got into the room, the first thing we noticed was that the carpet floor was soppy wet and then when we walked from the wet carpet onto the tile, it left dirty footprints because the carpet is so filthy. I will not let my children walk around without shoes. The tile is not even clean and is sticky when you walk across it. I'd hoped the balcony would make up for it but it is the worst view I have ever seen, looking into a run down utility area and what looks like an electrical substation over the fence, complete with rotting random boards that look like they've been laying there for years. After we got in the bed, the fridge started making this horrendous noise. Reservation for 3 people, but only 2 towels for the bath. They don't give you those little shampoo bottles, and instead have shampoo dispensers stuck to the shower wall, and of course ours is not only caked about with old shampoo that wasn't cleaned off, but after I cleaned it off, it was totally clogged, so I didn't even get to wash my hair good. Lots of things about the room look dated, like the door handles that have little tinges of rust, and the fire/sprinkler on the bathroom wall that is rusting through the thick layers of paint. There were many things that weren't clean to standard, with crumbs and hairs in the corners. I am sad we wasted a day here, and even though we have reservations for another day, I'm considering abandoning the 2nd day reservation to stay elsewhere. We have checked the coffee 3 times since getting here, and not once was the coffee in the lobby hot. I am not usually a complainer, and this is only about the 2nd hotel review I've ever left.
- Guest User
Je remets encore une commentaire car je n’étais pas venu dans cet hôtel depuis la pandémie. C'est toujours aussi bien, très bon accueil et nous avons pu faire notre check-in avant 15h sans aucun problème. Les chambres sont toujours très propres et les matelas très confortables. Nous n'avions que 2 grandes services pour 4 pour notre douche, je suis allé à l’accueil et 10 min après nous avions notre 3ieme serviette! Nous avons pu profiter de la piscine un 23 novembre, nous étions seuls car c’était en pleine semaine donc super agréable. Le petit déjeuner est toujours copieux et plutôt bon pour un hôtel américain. Parfait pour visiter Joshua Tree Park le lendemain.
- Guest User