Our room was spacious, clean, and very well designed. I appreciated this because reviews of other hotels in the area were atrocious. My only small complaint was that the walls and floors seemed thin; you could hear every noise from Highway 20 and from the floor above. Breakfast had a pretty good selection in light of COVID safety measures. I knocked off a whole star for the following reason: We checked in on a Saturday, received the wifi code, and everything worked fine. However, on Sunday, I tried logging into the wifi again, and it said my code was invalid. I, unfortunately, wasn’t able to call the front desk until Monday afternoon to get this issue resolved. The young man told me that the hotel resets the wifi code every Sunday (which sounded bizarre) and offered to write down the new code and bring it up to my room. I told him I wish this would have been told to me when I checked in (as I had incorrectly assumed the wifi was just down). He acted like he didn’t know what I said, and took NO responsibility. Even a simple, “Thank you for your feedback, I’ll pass it along to management” would have sufficed.
- Guest User
The standard Holiday Inn Express in the United States is similar to our domestic Jinjiang Inns and Hanting. The price is still very expensive, and it certainly does not meet the standard of the whole season. It is a bit worse than the domestic Holiday Express. The standard American breakfast is hard to swallow.
- ZIHAN