Club Wyndham Palm-Aire Map, Address, Transportation & Nearest Stations and Airport

Kevin was incredibly nice and went above and beyond by providing us with a fantastic cabana that made our day truly special. His attentiveness and friendly demeanor really enhanced our experience. We felt welcomed and well taken care of throughout our time there. Highly recommend reaching out to him for a great experience!

Buen servicio y comida personal atento olvide un objeto en la caja fuerte y me lo guardaron

I live this hotel 4nights,have very bad experience in the hotel, second day I order breakfast, a girl who seems do not like to service me, I did not know how I make her so unhappy since we never met before. Third day same, but the last morning is terrible, she did not serve me, the cooker has to come to me say hello then help me. Check out is same. See their receipt, no hotel name and brand, is this really best hotel in Hilton?!

Not as great as I would have liked. My husband had stayed before and raved about the hotel. The beach side was closed for refurbishment so we were put in a small room at the Cloisters. There were a number of issues. Coffee machine not working and luke warm water from shower. A technician arrived as soon as we reported the water problem and he got it fixed. AC stayed at 68. Couldn’t turn change the temperature except for turning it off, but I prefer a cold room to a warm room so I could suck this up. Every morning we were woken by reversing vehicles. 6:30 AM. No apology for this. No discounts on bill. So be warned and beware. Ask for a room that isn’t at the back of the Cloisters. Restaurants: Palm Court - beautiful and great cocktails. Excellent service and provided us with food after a late arrival even though kitchen was supposed to be closed. 5 stars. We had booked the Italian restaurant, Principessa. Not hugely impressed. It took over an hour from our starter to our main course arriving. The couple next to us received their main before us in spite of being seated half an hour later. I am assuming that they lost the original order in the kitchen. Seated right by the exit in spite of booking well in advance. 5/10. Flamingo Grill - tried on our last night. Surly reception (tall man). Great waiter (English). Food was good and service was good. 7/10. Spa - amazing space. Had a wonderful lunch - 10/10 Can’t recommend service and food more highly. Excellent massage. Pedicure was frankly so so but that was down to the therapist I think. She was trying to sell additional services and products (which frankly irritates me). Not much work done on the feet but ho hum. Overall wouldn’t go back based on money spent and experience though there were some good bits that stood out.

This is the worst experience I have ever had when booking a hotel on Ctrip.com. Stay one night in Fort Lauderdale and board the cruise the next day. I didn't get a good rest at all that night. I was woken up by a knock on the door at around 1 a.m., and it became quiet after that. I thought someone might be having fun over the weekend and knocked on the wrong door. Half an hour later, I was frightened by the overwhelming knocks on the door. I felt that the hotel was on fire. I jumped up and opened the door while thinking about what to bring with me to escape... When I opened the door, I saw a man and a woman who claimed to be hotel security guards and wanted to check our passports. At about this time, The residents next door and across the door opened their doors and poked their heads in the door. During check-in, our passports have been shown to the counter and copied. Why do we need to check again in the middle of the night? We explained the situation, and the man called the intercom and talked to the hotel for a while, and then said it was okay. I asked what are you doing? He said it was a system problem that had nothing to do with him and left without saying sorry. She was so frightened that she lost all sleep. She went downstairs to the counter to ask what happened. It turned out that someone with the same name also checked in that day. Even so, the middle name was different and the order number was also different. She got the door password on her mobile phone. Fortunately our door was locked and she arrived at night; she could come in when we were out. The hotel was so arrogant and harassed in the middle of the night without even a word of apology. I will never visit this hotel again!

The Pelican Grand Beach Resort is a beautiful property located directly on the beach. The staff was attentive and professional . Johnny , the attendant on the beach was so helpful and set up our beach chairs and umbrellas every morning. The waitresses at Oceans 2000 restaurant were gracious and knowledgeable. Even after I requested several changes and off menu items. The view was the best and you can’t beat the direct beach access. I hope you get to come here to enjoy a few days of sun sand and beach !