Casa San Roque Hotel Map, Address, Transportation & Nearest Stations and Airport

Trying to get to the hotel was a little confusing due to the tunnels and a police officer blocking the main road to get to the hotel, but eventually we got there. There is no valet but you can park your car on the left side real quick and go inside to let them know you’ve arrived and they will park your car for you. We got greeted by a wonderful, very well spoken bilingual woman named Aileen. She was so helpful and informative. It was a huge plus for us to have someone speak English since my American boyfriend didn’t know Spanish. The rooms were extremely clean and had all the amenities that we needed for our stay. If you forgot something at home, they most likely had it. We loved that the hotel was RIGHT in the middle of the city. Everything is walking distance. Now for the cons… We booked 3 massages and the spa room only fit 1. I would have wanted to at least have had a couples massage but they accommodated it in our room. It wasn’t as relaxing as we would have wanted it. The masseuses did a great job tho. There was also an extremely loud noise coming from the room upstairs, it seemed like someone was moving/building furniture. It woke us up at 8 am and the noise got worse thru out the morning we couldn’t go back to sleep. Besides those things I would definitely recommend this hotel and I would have my family stay there again!

A very beautiful hotel with a very small door opening. It is a little inconvenient to park in a narrow road at the entrance, but it is still possible to quickly drop off your luggage. The name Art Hotel is not an exaggeration. It has an artistic atmosphere, and many places are beautifully photographed. The view is also first-rate, the small courtyard outside this twin room can see the colorful houses of Guanajuato, which are very good during the day and night. The geographical position is superior, just in the small town, quiet in the middle of noisy, a few minutes walk to the most lively central area and various attractions.

The hotel is very close to the city center and there are many restaurants nearby. It's very lively at night, the sound insulation of the room is mediocre, you can clearly hear the noisy sounds from outside in the room, my boyfriend thinks it's a bit noisy, but I still like to listen to this lively and happy atmosphere occasionally. The hotel has a lift, but our room was only accessible by stairs, which is not very convenient if you have a heavy suitcase. There are some chairs at the door of our room, and several employees sit and chat on them. We can hear their voices clearly in the room, and I'm not sure if they can also hear our conversations in the room. And they chatted there again early the next morning, and I was woken up by their chatter. I hope the hotel can tell them not to chat at the door of the room where guests are staying.

The location of the hotel is very convenient on the side of the Union Garden, next to the Juarez Theatre, most of which can be reached within 5 or 6 minutes on foot. The hotel service was very warm, and the hotel also presented a cake as it coincided with the anniversary. The room size is not too big, and the window is Union Square. In the night, Guanajuato is still relatively cool. The hot air of the hotel air conditioner is not very strong, and it can barely ensure that the room temperature does not drop. As it was about to leave at around 9:00, the hotel started at 9am, so the hotel prepared a breakfast basket, but unfortunately it was too simple, including only an apple, a glass of juice and a biscuit.

We stayed at this hotel twice in 2023, to be closer to the BJX airport for early morning flights. While there are hotels closer to that airport (this hotel is a 25 minute drive to it) but this hotel is too nice to pass up for some of the not-so-nice airport area hotels. Guanajanto downtown is beautiful, not to be missed! The rest of the town isn't anything to write home about, we have done multipe tours and I'd stick to the area Villa Maria Cristina is in, and dowtown only. Ok, so we are Hyatt Explorist status. Both times our room was upgraded, which was very nice. The larger suites are lovely, we had one with a private patio with a table and loungers as well as Two full bathrooms, each with a bath tub and separate showers. Heaven! Robes and slippers also were privided with the room. We also got a turndown service with a lovely locally made treat. The hotel is old, and has the feel of an older hotel that has been well maintinaed, we could hear the pipes in the walls. Not a big deal. This room was facing a view of the mountains, but also along the main road. It was noisy All night with traffic. Light sleepers should request a room off the main road. The second time we had a slightly smaller room, no patio and one bathroom with a soaker tub. The hotel has 2 small pools, one indoors, 1 outside. There is also a spa and sauna (we had to sign up in advance to use it). There is also at least 1 hot tub set outdoors, although it was cold and we had to wait about 30 minutes for it to get heated. There's multiple outdoor patios. There is also a weekend brunch with a DJ but we did not participate. There is a bar and restaurant on site, and the food and service was good. There are also several restaurants within walking distance (5-10 minutes), an OXXO, and a few nice cafe/coffee shops nearby. There is a Nespresso machine in the room, however they charge you for each coffee pod used. Some of these rooms go for upwards of $500 USD a night. I personally find it tacky to be charged for using the coffee in the room. Out of hundreded of hotels we've stayed in over the years this has Never happend, and I found it extreamly odd. Managers - please get rid of that, it is not customary and ”cheapens” the overall feel of the hotel. The service was excellent both times we stayed here, the food was decent and setting beautiful. We'll be back!

The location is excellent, tens of meters away from the church, the surrounding environment is very good, even if the evening is very late pedestrians. The rooms are large and furnished with good service. English is a little bit worse. highly recommended.

We enjoyed our stay in Guanajuato very much, and the hotel was ”mostly” very good (including a view of college steps from our room window). We especially enjoyed the included breakfast vouchers for the sister hotel down the street. We had 2 requests to be addressed: 1) we couldn't get the AC to work, which they resolved, 2) we noted a foul sewage-type smell coming from our bathroom (drains apparently), which was not addressed. I assume that there is very little that the hotel could do (other than major construction work) as we detected this throughout the city center, where periodically a wiff of sewage will hit you. Speaking with several people, one noted that this is less of an issue during rainy season where it is effectively washed away.