BreakFree Adelaide Map, Address, Transportation & Nearest Stations and Airport

I was looking for a touch of special to celebrate my wife's 50th birthday. So I booked a room with a river view because I thought that would be nice to wake up to. Well, when we arrived, we had been upgraded to a 'suite'! We were blown away at this room, wall to ceiling views, dining room, bath, balcony. 'Pretty woman' eat your heart out. We didn't dine there as it was a Sunday night and not all of them were open but the facilities looked good. Staff were very professional and friendly at check in and check out. Very little surprises me these days. but EOS did. Thank you very much for exceeding our expectations and giving us an experience we will cherish forever.

The room is very comfortable and beautifully finished. The blinds automatically open and the tv turns on when you first step into the room which is pretty cool. The bed was very comfy and the rain head shower was also wonderful. Service was excellent! We enjoyed a small upgrade and a complimentary bottle of bubbles with a hand written note as it was our anniversary - a lovely touch. Floor to ceiling windows throughout the hotel make for a good view no matter where you are. The view of the oval from the bar/restaurant is quite nice while we enjoyed a drink or 2. We'll be back!

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

We stayed here last night as we were going to The 10cc concert. Arrival was swift and easy and the room was already available. Our room was a junior suite facing North Terrace, it was clean and quiet. We enjoyed 2 complimentary drinks from the bar. They have refurbished the hotel but I think the bar looks a touch bland and not welcoming. I would have thought that there would have been sanitiser available on all levels by the lifts and in the room also. The shampoo, soap etc no longer comes as individual packs but huge bottles and being still in Covid times I thought this a bit off putting. Breakfast was ok nothing special and luckily we had ours included or it would have cost us $42.00 per person and it was not worth that much. The pre-made pancakes were freezing cold. There was a good range of cereals and the fruit plates were nice but had defrosted and tinned fruit also. I found all the supposedly hot foods not hot but cool venturing on cold and they need to do something about the baked beans as they were nasty. We had a slight hiccup on leaving as we were almost charged for two glasses of red wine which we quickly told the receptionist we never had. She amended that quickly so all good.

This apartment is a 2-room apartment with a huge balcony. Since the balcony is made of floor-to-ceiling glass, it is very sunny. The surrounding environment is quiet and there are no small shops or convenience stores. There is an open kitchen and a refrigerator in the apartment. Those who love to cook are a good choice. The only fly in the ointment was that one of the rooms had insufficient heating which made it too cold in the middle of the night.

This is the second time I have stayed here. The room is large, clean and quiet. It is a good choice for those who take morning and evening flights. It is worth recommending to everyone and giving it a big thumbs up.

The start was not bad, nice greeting at arrival and help with the baggage. The allocated room was OK, though badly cleaned. The evening after we came back after dinner, we got the noisy climate in the room. We informed the reception but it was too late to do something. The next morning the technician passed and confirmed the high air volume, but it was technically related. Then we searched a new room with a staff member of the reception. After several trials we found one, so well as well. I would be at 4/5 points. Breakfast is very simple and of low quality, I would have paid nothing extra for this. So a point deduction and I would give the hotel 3 points. Last day, after lying up, I noticed a high-soiled mattress protection, typically German I wanted to turn it back and I saw, unfortunately, the mattress. The mattress was very dirty, just awful. I didn't look further, but I'm sure she was completely dirty. That's not possible for a 5Sternehaus with corresponding prices. So the 1 point, I would prefer to give 0.