Best Western Fairfax City Map, Address, Transportation & Nearest Stations and Airport

The location is very good, downstairs is a large shopping mall, there are tribute teas nearby, and the environment is also ok, but the pillows are really hard to sleep, I have never slept so uncomfortable, my husband and I did it all night Wake up from a dream. The fact that breakfast is included is that everyone orders 20 dollars for free. If you have more, you have to pay by yourself. More or less will be a little more. The taste is not very good.

Nice hotel conveniently located 15 minutes away from IAD. The suites are nice and spacious, perfect for a quiet rest or some daily business. There are several food options nearby within walking distance. The breakfast buffet is correct, in line with most American accommodations. The gym is nicely equipped and is opened 24. The staff is friendly and helpful. I forgot my jacket there and they were able to promptly ship it. Thank you!

The WaterMark was amazing!The room junior suite we reserved for 2 nights was clean, organized, spacious, had an abundance of towels and bathroom amenities were elegant! We had a full living room detached from master bedroom, and a full kitchen also!!! Priced just right for a 2 night stay. This property is 5 stars for sure! Restaurant, mini golf, star hill brewery, food trucks, big play field for kids and family fun All rolled into one great hotel! The staff from front desk, housekeeping, and kitchen were polite and professional and went above and beyond! The property is very sophisticated and full of technology and the security measures are top notch. You have to experience it if your traveling to Tysons area in Va. The capital one hall is amazing and conveniently located and accessible from the hotel. More than enough parking! We will be returning in October for another weekend!!!

The guest service experience I recently encountered at Hilton was truly disappointing. As a Hilton Honors Diamond member, my wife is entitled to a daily F&B credit of $15, and the same amount of credit extends to an accompanying guest. However, during our recent stay, I noticed that only a $15 credit was applied to her account instead of the expected $30 for both my wife and myself. The $30 credit was confirmed by front desk staff members during our check-in the previous night (We always confirm the total F&B credit amount with the front desk agent when checking in). Upon bringing this matter to the attention of the front desk agent during check-out the next day, I was assured a refund since my account had been settled without the proper credit. However, despite this promise, no refund has been issued. Subsequent attempts to resolve the matter with Hilton Honor Customer Service were unproductive and very disappointing, as both the hotel and the HHnors CS team failed to take any corrective actions. According to the HHonors Customer Service agent, a case number was generated after talking with the HHonors CS team; however, despite this action, the hotel failed to address the issue. Unfortunately, the HHonors agent did not provide any helpful action, merely suggesting that I directly contact the hotel. Despite making multiple calls directly to the hotel, reaching out to various departments including the front desk manager, accounting department, and even the General Manager, all attempts to communicate were in vain as my calls were repeatedly transferred to someone who did not answer. Later, I was informed by the HHonors Customer Service agent that some HHonors points were given to my account, but she had no idea at all whether this was a result of the hotel's corrective action or simply due to my stay at the hotel. As I have not heard anything from the hotel so far, I am thinking of writing a letter to the corporation to address these service failure issues. Having previously worked for many years as a front office manager at several Hiltons, I have considered myself a loyal Hilton enthusiast. However, it is disconcerting to witness a lapse in service quality at my preferred hotel, where a customer's concerns are ignored, promises are unfulfilled, and the loyalty of a Diamond member goes unrecognized. This situation has left me questioning the integrity of the service provided by a brand I once held in high regard.

i loved this location, my bf and i really liked it. i would give it a hundred stars if i could haha

I had a horrible experience while staying at this hotel 26 NOV - 1 DEC 2023. . Upon check-in, I was provided a parking pass (4 x 11 piece of paper, not one that hooks on your mirror) to place in my Enterprise rental car (Brand new Nissan Altima). In the morning after my second night, I went out to the parking lot at 6:45 AM and found my car missing. Initially thinking my car was stolen, I went to the front desk and asked if they had camera footage. The first question the front desk clerk asked me was if my parking pass was visible on my front dash. To make a long story short, my car was towed. This hotel contracts with a local towing company (Battlefield Towing) who comes on the hotel grounds on their own (not at the specific request of the hotel) and tows vehicles that don’t have the pass visible on the dash. In my case, the pass had apparently slipped off the dash. The towing company does not check in with the front desk before they tow a vehicle, they send an email to management after the vehicle has been towed. Since the front desk could not get hold of the manager, and I had to get to my worksite, I was left with no choice but to take an Uber to the towing company and pay $200 to get my vehicle back so I could get to my office. I lost 2 hours of work dealing with issue. Rather than look out for its customers (such as letting customers provide their license plate number to the front desk), this hotel chooses to completely outsource their parking management to a towing company whose only motivation is to tow your car so they can make money. I would not be surprised if the hotel has part of my $200. I was assured Hotel Management would call me about this experience, but they never did. I checked out that morning and went to another hotel for the remainder of my stay. Until now I've been a Hilton guy who enjoys staying at Embassy Suites, but I will NEVER stay here again, and will encourage others in my company (23K employees) to not come here either. I will not be part of a hotel who puts a a tiny piece of paper between me and a successful trip. All I can say is watch out for that piece of paper if you stay here. I will be leaving a similar review on other major travel websites, and will also write to Hilton.

The staff is so kind and helpful. Kyan helped me with essentials when the airline lost my luggage. The whole team made sure I had a great experience. At the hotel restaurant I had amazing service from Ben and the rest of the bar team. I appreciate all their efforts to solve my travel issues.

Today is my wife's birthday, so I went to a restaurant thinking about breakfast. However, the restaurant is closed, and there is a bistro next to it, but instead of serving the food on a plate like McDonald's, they made it by rolling it on paper. Also, the prices(11$) were high and the staff were unfriendly. I don't want to use the restaurant again.