4.4/5Excellent26 Reviews
Tetouan|0.59km from city center
my experience is based on 5 months as a regular guest, I didn't want to be interested in the lack of hygiene and the worst service you can ever have in a tourist place. I thought it was normal somehow when you look deep at the unprofessionalism of the staff and how they respond to whatever order or just a reception in such a rude way, [except two waiters Omar and Brahim] I wanted to focus on the beautiful part,the building itself,and enjoy relaxing moments with some beers. but when a waiter like [Arafa] decides to pour my beer in the ashtray cause I am asking him for a bit of water in the ashtray to prevent the ashes from flying into the air, when I ask why you do this!? his answer: it's just a beer! I asked this waiter another day, if possible to put on a specific song, and his answer was: put your earplugs and hear whatever you want! but he can put whatever he wants! I am confused about who is the guest here! Another day like always, taking away a bottle of beer before even finishing, and I put my hand on it, deciding to argue with him about why he has taken it ?! I asked him are you angry with me? his answer was by opening another bottle of beer for me without asking for it! nice marketing![Soufian] another waiter I was surprised by his truly rude childish behavior toward me while having a very nice evening, I didn't want to send a reclamation to the owner but, the next time I went there the bodyguard at the door told me: there is something is said about you! so now please be nice! I asked him: can you tell me what? what wrong did I do? did I disturb anyone? am I not allowed in? he said: you are allowed!! but be nice, please. but my other questions have no answers!! Is this a provocation? [you can expect the waiter wanted to do it in reverse against me even though he ruin my evening and I was nice to him, and the owner wanted my money but they don't have a prouve against me, but someone is saying something ''Soufian''] another point very important is the discrimination against Moroccan guests they can't have a beer on the terrace! I know the owner by face and I am sure she had eyes to see what I am seeing too, I know this field has a lot of problems but a couple of old fishes make the whole box stinky. Good luck with the change to the positive.
