Truly one of the best places I have ever stayed in Rocky Point! We are two college blonde girls (just graduated) who felt completely protected by the entire staff the entire time. The valet service (Louis! Raudel! Gabriel!) My sister had a broken foot but the entire hotel staff helped us immensely to make her more comfortable. The front desk, the restaurant staff (Adrian!!!), the friendliest cleaning crew, (Claudia Sonoki!!!) were so friendly, warm and welcoming. They were genuinely happy to serve us and I can’t stop talking about Penasco Del Sol. I will be sending ALL of my family and friends to this resort. Don’t skip the breakfast! Also in case you are curious the beach is only a 3 min walk outside of the hotel gates! The beach is CLEAN! They have amazing food drinks, shopping etc on the beach but you don’t feel smothered just loved on. I can’t wait to come back. The only critique I have is the WiFi worked really well downstairs but up in room 537 it did not work well at all. But hey! Sometimes technology can suck. Thank you Penasco Del Soon! Te Amo. Te veo pronto!
- Guest User
Our stay was not pleasant at all. We got a room on the fifth floor. OMG, we couldn't sleep with the noise on the roof all night. And early in the morning, the birds picking on the roof won't let you catch on your sleep for the night before. I had to ask to get the room clean two days in a row and only the first day was cleaned. The second time I asked, I was told someone was coming to clean and nobody came. So the room did not get clean at all. The shower flooded and the water would come out of the shower area onto the toilet floor. I didn't even bother to report it. All I did was to throw towels on the floor to get the floor dried. At the pool bar, I wasn't allowed to vape, even though the pool bar is out doors (!!!). I was told ”that's because of the children.” However, there's a sign on the pool bar that no children are allowed!!! and the children's pool is about 250 feet away (!!!!). And to top it up, at the snack bar, there is a sign with the food they sell. I ordered 6 shrimp tacos (2 tacos for $110) and I was charged $640 instead of $330. I asked for the difference and I was told ”that's because you don't have credit in your account” (???). When I checked out, I asked again for that charge and I was told the same thing. I asked the receptionist to explain and he said ”because you don't have credit, I can't see the charges on your room” (??!!!!). The explanation did not make sense at all!!! This was the second and final time we stay at this place.
- Guest User