We decided to stay close to home for our anniversary and try this newly renovated and a repurposed resort. Our experience in the order we did things Arrived at 5 pm. Check in took forever as other customers had a million questions and were chatty. Probably 20 to 30 min to get checked in and only 3 check ins in front of us. Dropped our bags in room and went for dinner HIY STEAK restaurant Staff - super friendly and awesome I had Steak with broccolini and mushrooms. And it was perfect and excellent Wife had lobster Mac and cheese. She couldn’t eat it as it was dry and super fishy tasting. It’s not really a steak house atmosphere. More of a mom and pop little town restaurant. ****** Nice. Clean. And what you would expect. Although we did expect it to be much bigger considering the hype we heard around it. LOUNGE in Lobby Wife wanted something to eat as she never really got dinner so we stopped here. Staff was friendly and that was about it Took over 20 minutes to get a drink and over 45 minutes to get food. Customers all around us were waiting forever for things. One guy got a salad and then waited 15-20 minutes for utensils. Food was not great and service was just horrible. My wife got mad at me for tipping. Which took 20 min to get bill almost. We were here forever for a quick drink and snack. Also drinks were very watery. We both doubt there was alcohol in them. Then we went to our room……….. This was one bedroom suite Earlier when dropping bags we saw how out of date the rooms were but knew hotel was old but that was it we left. When we returned for the night we found a mess of items that just disgusted us. Bedroom has no ventilation and was super hot. There were stains all over carpet and under end tables has not been vacuumed in a long time. Living room. TV was shattered, wall paper damaged and pealing, stains on floor and lampshade, carpet had string hanging everywhere. Snot on the wall. Was just unbelievable. Bathroom. Where do I start… there was a smudge of what looked like blood by the door handle, door handle was trying to cover a hole in door. Caulking on counter was just pasted over what appears to be mold. The tub surround had mold on walls, drain was gross, roof in disrepair. Big dirt smudge on roof and air vent not cleaned in long time. So we decided to call the front desk. Main thing was I did not want to be charged for a broken TV. Desk was polite but because they were fully booked they were not willing to do anything. Wouldn’t even send someone to look. I asked for refund and we would leave. But because I booked through ******* it was out of his hands. Like he just didn’t care to try to help. I called ******* and thankfully they were a great help. Got me a refund. We grabbed our bags and left hotel at like 10:30 pm As we left I wanted to make sure we were not going to be responsible for TV and the desk said ya that was last guest and he was charged for it. ?????? Why was it not fixe
- Jason-Pugsley
This is Red Deer’s largest, most luxurious hotel. As conference facility, it has many great amenities, like a spacious pool, several restaurants and bars. All the staff were very friendly, especially the nice lady in the club lounge. We treated ourselves to the spacious, two level Presidential Suite on the 9th and 10th floors. This suite might only be available for booking through the hotel itself. This one bedroom suite has a living room area with an electric fireplace, over-sized leather couch and TV, a spacious powder room, as well as a kitchen with a separate dining area with seating for 8 - all on the main floor. Upstairs is the one bedroom with a tall king bed and very large bathroom with a large whirlpool tub, walk-in shower and dual sinks. With so many windows, we enjoyed the power blinds and curtains, and we had no problems with water or heat. The suites on the 9th floor and above include access to the Club Lounge which is on the 9th floor. We really liked their new pool and gym area - it was very spacious and well appointed, with sauna, steam room, and 6 person hot tub. On the plus side, we loved the very comfortable bed, comfy couch, and great views. The electric fireplace wasn’t special, and although the coffee maker had Starbucks coffee, they only provided paper cups - ceramic mugs would have been nice. We noticed the pop and ice machines were just outside the door, and a bit audible.
