Awesome experience from pre-arrival communications, arrival welcome and throughout the stay!
This historical building is situated opposite Red Garden Food Paradise and near Cheong Fatt Tze, it is walking distance to most spots for new and seasoned Penang visitors.
Albert the Manager and all the staff are ways friendly, attentive, accommodating and full of advice on where to explore and enjoy the Penang they love deeply. Any issues highlighted are quickly attended to.
The rooms are on the first (Malaysia ground) and second floors. There are no lifts and no ramp anywhere. The steps to second floor retain the original design which is pretty steep and requires care when walking. Please request for the rooms in the lower floor of this is an issue.
The room is spacious and basic amenities are in place. The bed and pillows are very comfortable! No tea making facilities in the room; there is a provided water jar and cups. Water can be refilled at the 24-hour ”The Lounge”, which I used a lot throughout the stay. Do note the ensuite bathroom area has a thick curtain as its door. So rooms might be more suitable for solo or couple travellers.
The Lounge is open 24 hours and has coffee machine, soft drinks, fruit juices and local titbits. Breakfast, provided at The Lounge, is a continental set and sometimes a local breakfast item like Nasi Lemak will be available as well. The daily 6 to 7 pm complimentary cheese and wine hour is thoroughly enjoyable.
A thoroughly enjoyable stay that I cna highly recommend!
- Guest User
This hotel aims to please and the manager is actively involved in everyday operation. Despite the initial room assignment problem it was resolved to our satisfaction and we are particularly pleased with the insider recommendation of places to eat and visit. Our trip was made so much better just following their recommendations. Areas for improvement is there’s no full length mirror and plug for hair drying in the toilet. Drying at the plug in bedroom is inconvenient as there’s no mirror. Plug placement are not well thought out and finally room soundproofing is bad. Areas that was a hit - 24 hour lounge was great, beautiful design and spacious room.
- chong