AC Hotel by Marriott San Jose Santa Clara Map, Address, Transportation & Nearest Stations and Airport

Service is always great. The property is always kept clean. Rooms are always clean, beds are very comfortable. Some rooms do have a stove top and equipped with dishes, pots & pans. There is a $15 parking fee. 😕. Or park for free on the street.

Pretty average hotel. Giving it 4 stars given it included breakfast and happy hour. The bartenders and omlette maker were excellent and friendly. Other breakfast staff seemed less than thrilled to be there but overall went about their tasks and kept out of guests way. The rooms could definitely use some updating and the layout was quite awkward being right next to the stairwell. The room felt cramped and the bathroom small to maneuver in. Not sure if all rooms were that way but I'd suggest a different room. The hotel was reasonably close to some restaurants and easy enough to get around the area. Overall not a bad stay.

Hotel location is good, not far from the airport, free parking, rooms are large, but there is no lift on the second floor, the room is clean and tidy, the front desk service is good, hot water and big bed like

We had a busy weekend lined up, class reunion on Saturday, giants game on Sunday and 49er game on Monday. Staff was great. We did not eat but one meal at the hotel, price is too high for the elderly and really not enough selections. Staff was great and very helpful especially Claudia who was there everyday of our stay, we even arrived one day earlier then expected and was able to get the same room for far less then the weekend due to game day up grades.

The hotel is good, the bed is big enough, the hotel does not have a restaurant, but there is a burger shop on the first floor that can be solved. The hotel is not far from Wal-Mart. There are a lot of things in the supermarket. Eating is not a problem.

I booked a two night stay for a local conference here about four months ago. The rate was an advanced purchase, but I wasn't charged at the time of booking. A week ago, I was charged the full rate for the two days, which was 17 days before check-in. Four days AFTER, I canceled the booking due to a cancellation of the event I was attending. I was confused about the timing of the charge and called customer service to get an explanation that I could pass on to my manager with my reimbursement request. Unfortunately the call experience was just awful. The answers the rep gave me didn't make a lot of sense, but when I tried to question what she was saying, she kept interrupting and talking over me and when I said ”please let me finish”, she actually told me not to be rude! She reasoned I would have been charged the same amount upon cancellation anyway, so what did it matter. That wasn't what I was asking though. I explained that all I needed was to understand the timing and their documentation could be improved. An answer like ”I'm sorry your experience wasn't the best, thank you for your feedback, I'll make sure this gets to the appropriate team” would have been satisfactory, but that's not how the call went at all. I don't have an issue with the charge itself. I understand I booked a pre-paid nonrefundable rate. I never asked for a refund or to dispute the charge itself. I could have dealt with the lack of information on the confirmations. But it's absolutely inexcusable to offer poor customer service on top of that and to call your customers rude. Never ever staying here and will tell my friends who attend nearby events to avoid this place.

Loved the location, close to airport. The rooms are very modern and clean. The dining area was closed but breakfast was still provided to take and warm up in room. Nice people at the front desk. Had a slight problem with TV but was able to fix and not have to call for help. Many fast food and shopping places close by also.

Anytime I need a room for an out town family member or corporate guest I book them here. At first they are a little puzzled as to why the holiday inn till they stay at this property!! Amazing staff and the property was just recently renovated. Save your self hundreds a night and stay here, you’ll be glad you did! This is easily one of the better hotels in the area.

This is a hard one to rate. PROS * Attentive hotel staff – The WiFi was poor the first day, but after reporting the issue to the staff it was resolved very quickly. Check-in was simply and the staff was competent and capable * Spacious rooms – each room was probably at least 2.5x the size of your average chain hotel of the same budget and class * Convenient location – right in the heart of Silicon Valley and close to highways * Breakfast – a typical hotel breakfast buffet is *included* in the price * Quiet – chose this hotel to be away from downtown SJC noise, and the hotel delivered * Clean - with caveats (see below) * Budget friendly – you get more than you pay for, compared to a chain CONS * The entire place smells like a hospital ward. The cleaner used smelled unpleasantly of disinfectant. * There was a large stain on the bed sheets. I only noticed this the final night as the stain was under a pillow. While the sheets were obviously cleaned and pressed the presence of a large stain is unacceptable * Ants in the room. This is not unusual for a ground floor room in Silicon Valley, and while there were just a few I also know from experience it can be controlled