First of all, as a hotel peer, you must write a small composition, I hope your hotel can improve
1. The hotel door face, personal angle, is good, high-end atmosphere, the door is the parking lot, very convenient, this is worthy of recognition
2. Entering the lobby to check in, very unprofessional, as a first-time guest, did not ask about the breakfast location, no elevator guidelines for the guests, obviously booked upgraded room type, no more, I went to the room and saw it wrong, call the front desk, explain that the upgraded room is gone, The room aunt can't do it, let's change it for you tomorrow. Okay, I understand, just be your business. I waited for a day the next day and didn’t wait for the room change. Until the room wireless was broken (in fact, it was always broken. I used my own traffic. I wanted to connect to the wireless because I used too much). The front desk said that the whole floor was broken and said that it could not be repaired. I changed the room directly. It was upgraded. The room type that should have been given.
3. The hotel room, the first night of the room, the carpet, I don't know if the housekeeping department does not plan health regularly, the most basic washing carpet is not, the health corner will not be said.
4. The second night of the room change room, the shower is really hand shower, can not hang, let me take it in one hand, take a shower in the other hand? The wall next to the basin leaks all the time. This scale is definitely the result of accumulated day-to-day. The housekeeping department and engineering department never overhaul it. Can this room also be sold? There is also this shower door, closed for 3 seconds, automatically opened, and the bath water flew out.
5. Hotel passenger elevator, passenger elevator elevator lights are broken, no one found, I and another guest took the elevator together, heard the guests complain, the elevator is so dark, I interrupted that the surrounding light is broken, the elevator light next door is good, very bright. This problem has been found for 3 days, and there is no management inspection.
6. Hotel buffet restaurant, the variety is not too much, after all, the price is there, can say that the law is quite satisfactory, no surprise.
7. Fitness and entertainment haven't gone yet, I will go to see it next time.
8. First of all, as a 5-star hotel, it should not be like this. In summary, it is at least a manager's problem. The hotel can be old, because all hotels have to experience this step, but it can't be bad. The room facilities and equipment can't be used normally. Who will come to live with you? The business is good. Only if the benefits are good, can the employees increase their wages. The management will go out and learn more, and the advantages will be complementary.
9. I hope that when I stay next time, I look forward to changing.
Perfect
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