Absolutely terrible service. I booked this place before an early flight from Sydney the next morning and it was a last minute trip due to the rain storms in NSW that weekend. During a 5 hour train journey from Albion Park (that should actually take 1.5hrs) it became clear that we weren't going to make the midnight check in time, as landslides meant we had to take a bus replacement service. I tried multiple times to contact the hotel but to no avail and so I requested a free cancellation. I didn't get another response until nearly midnight on the day of the booking, by which point I had obviously booked another place to stay. The response said that I couldn't cancel for free as it was within 24 hours of booking. The response failed to address that I had requested to cancel within 15 minutes of booking and that I only cancelled on the basis that I wasn't going to be able to get there for their check in restrictions due to the adverse weather. Funnily enough it looks like we missed a treat with the amount of reviews that mention cockroaches crawling over the beds!! I've tried about 10 times since to contact this place and have had not one response regarding this. Truly dreadful service & such a shame that it's tainted our holiday experience. DO NOT GIVE THIS CORRUPT BUSINESS YOUR MONEY! F**k you Cambridge Lodge.
25 Reviews