Hotels With Gym in Staffordshire, United Kingdom

First of all, nothing to do with any of the staff, all lovely and very accommodating. It’s short staffed and that’s where most of the problems lie. We stayed here for 2 nights this week as a family Of 4, 2 adults and 2 kids under 3. The room was nice and clean, but when we got there the pull out bed had no bedding at all, we checked in about 9.30pm, so it wasn’t ideal when wanting to get the girls into their beds. Went to phone reception… the phone was broken. I managed to find the hotels reception number online so I called reception, and Laura from there came to the room with bedding and extra towels and even offered to make the bed for me, I said she didn’t have to but she helped me anyway, and she was amazing with our 2 children. Honestly, one of the best customer service experiences I’ve had in a while. The next morning we headed to breakfast… this was a shambles. First of all it was a struggle to get a table, we got ushered into a strange little conference room filled with dirty tables, we sat at the only clean one. Went to get a high chair for our baby… no high chairs. Went to get food, almost everything had run out, no juices or glasses, mugs for tea and coffee. Managed to get a small Plate of food, no cutlery to eat it with. Honestly Shocking. That evening Laura was on reception again and she came over and made a fuss over our children when she seen us, our baby absolutely loved her, she really is a credit to the hotel. I chatted with her and another girl with glasses who’s name I can’t remember, but she was also amazing with the baby, it makes such a difference when going anywhere and the staff are kind to my children, it always makes me want to return. The second morning for breakfast we got a high chair and again we’re put into the strange little room, again all tables dirty and full of plates, a nice girl called Anna cleaned it for us and apologised about the wait for a table. No mugs again, Anna got one for me, managed to get a small amount of juice with our breakfast, until it ran out again. Over all, it’s a staffing issue, the staff there are all amazing and did what they could when they could do it, but there needs to be more staff, it’s the school summer holidays and it seemed the dining room was running on 2/3 staff members.

This was literally a stop over during Covid an essential trip. Staff were pleasant and helpful. Our room upon arrival looked clean and we literally just crashed. However, inthe morning we discovered a pair of dirty socks from previous occupants left on the side cupboard and sachets of sweetener between the sheets and the mattress! Unacceptable at the best of times nevermind during a worldwide pandemic. Reported to staff who apologised and are handling complaint. Staff very apologetic but simply unacceptable.

Lovely hotel can't wait go back the stafff wete brilliant politr and the rooms we're lovely and clean and the outside ground s are immaculate and I really look forward to booking again which will be very soon

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

Travelled up for a charity bike ride. Proximity to park and mosque was key and this suited perfectly. Room was great. Shower powerful. Noise Proof good as we had a baby with us. Cot provided good standard. Breakfast was very good in morning and not too pricey if bought in advance with booking. Only lose points on having to provide confirmation that breakfast was booked due to fault with their booking system.

Overall, the price is good, very close to the highway, easy to drive, free parking, the hotel is on the 12th floor is a restaurant, things are delicious, the surroundings of the hotel are average, rooms are ok, 8-10 minutes by car Supermarket ALDI, 8-10 minutes there is a Chinese food formerly known as China Garden, now called New Beijing, the price is real, the taste is authentic, there are many Western food next to it. The restaurant is located in the town center. After dinner, you can see the town. It is very beautiful. Breakfast is medium.

We stayed here whilst on a short break to Christmas at Thomasland in Drayton Manor, staff were so friendly and happy to help, beds were comfy and a great choice for breakfast to suit everyone. Was reasonable priced too and just a short drive to the theme park as well as being cheaper than the Drayton Manor hotel

I really enjoyed my stay at the Stone House Hotel. Upon arrival, the staff were extremely welcoming; in the evening, the staff were conciliatory and table service was efficient. 🙂 The 'A La Carte' menu really suited my culinary tastes because I really enjoy fish and chicken courses. I really enjoyed my evening meals.😊 Moreover, if I requested a table near to the garden, then the restaurant staff were obliging, as to my wishes.🙂 The hotel was extremely clean and comfortable. I was given a double room: I was pleased with the room, albeit I would have preferred a larger double room, with a walk-in shower. However, I can't wait to return to the Stone House Hotel in the near future. It was such a shame that I couldn't sit in the garden; I had chosen a week to stay at the hotel, during which it was inclement. 😞 The garden was extremely pretty and well-tended. 🙂

Very nice hotel. It is also the training base of the British football team. There is even an indoor court next to the hotel that can change the temperature and humidity at any time. However, I didn’t see any stars during my stay, only the youth training.

We had a fabulous, relaxing time here celebrating our Wedding Anniversary. The staff were very helpful, the rooms delightful, the views beautiful and the food lovely. Nineteen of us sat down for a three course meal which was delicious and nicely presented. Amongst our company were five children who were well catered for; they loved their stay. Our party was there for two nights in comfortable, well equipped rooms. The picnic tables in the garden where we enjoyed G & Ts were an added bonus! Thank you to all the staff who made our stay so delightful.

First of all, nothing to do with any of the staff, all lovely and very accommodating. It’s short staffed and that’s where most of the problems lie. We stayed here for 2 nights this week as a family Of 4, 2 adults and 2 kids under 3. The room was nice and clean, but when we got there the pull out bed had no bedding at all, we checked in about 9.30pm, so it wasn’t ideal when wanting to get the girls into their beds. Went to phone reception… the phone was broken. I managed to find the hotels reception number online so I called reception, and Laura from there came to the room with bedding and extra towels and even offered to make the bed for me, I said she didn’t have to but she helped me anyway, and she was amazing with our 2 children. Honestly, one of the best customer service experiences I’ve had in a while. The next morning we headed to breakfast… this was a shambles. First of all it was a struggle to get a table, we got ushered into a strange little conference room filled with dirty tables, we sat at the only clean one. Went to get a high chair for our baby… no high chairs. Went to get food, almost everything had run out, no juices or glasses, mugs for tea and coffee. Managed to get a small Plate of food, no cutlery to eat it with. Honestly Shocking. That evening Laura was on reception again and she came over and made a fuss over our children when she seen us, our baby absolutely loved her, she really is a credit to the hotel. I chatted with her and another girl with glasses who’s name I can’t remember, but she was also amazing with the baby, it makes such a difference when going anywhere and the staff are kind to my children, it always makes me want to return. The second morning for breakfast we got a high chair and again we’re put into the strange little room, again all tables dirty and full of plates, a nice girl called Anna cleaned it for us and apologised about the wait for a table. No mugs again, Anna got one for me, managed to get a small amount of juice with our breakfast, until it ran out again. Over all, it’s a staffing issue, the staff there are all amazing and did what they could when they could do it, but there needs to be more staff, it’s the school summer holidays and it seemed the dining room was running on 2/3 staff members.

Travelled up for a charity bike ride. Proximity to park and mosque was key and this suited perfectly. Room was great. Shower powerful. Noise Proof good as we had a baby with us. Cot provided good standard. Breakfast was very good in morning and not too pricey if bought in advance with booking. Only lose points on having to provide confirmation that breakfast was booked due to fault with their booking system.

An excellent base for an early train from Crewe station. Friendly staff, superb food and lovely pool . Rooms could do with a refresh - looking a bit dated. Perfectly adequate for our needs though with tea and coffee and the usual iron, hairdryer etc. As it was on the ground floor, you could only open the windows a tiny bit, so it would become very warm in the summer even with the fan that was provided. I do think that air conditioning should be standard in all hotels now. Access to the pool was quite restrictive with specific times but the pool area was lovely although the steam room was out of order. Access to the full spa was at extra cost. The Stables Grill was excellent - food, service and cocktails - couldn’t fault and the breakfast equally as nice. Would definitely stay here again.

Lovely hotel can't wait go back the stafff wete brilliant politr and the rooms we're lovely and clean and the outside ground s are immaculate and I really look forward to booking again which will be very soon

This was literally a stop over during Covid an essential trip. Staff were pleasant and helpful. Our room upon arrival looked clean and we literally just crashed. However, inthe morning we discovered a pair of dirty socks from previous occupants left on the side cupboard and sachets of sweetener between the sheets and the mattress! Unacceptable at the best of times nevermind during a worldwide pandemic. Reported to staff who apologised and are handling complaint. Staff very apologetic but simply unacceptable.