Apartments in Urban

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

The front desk provided a room that was already occupied. When we checked in at 23:00 late at night and opened the door, a middle-aged man was already sleeping on the bed. The man was frightened and very angry. Similarly, we were also very frightened and felt very embarrassed. For such a misunderstanding, the front desk only apologized to the man, but did not apologize to us. After changing rooms, our twin bed room was changed to a double bed room. The hotel did not explain this. Because it was late at night, we gave up changing beds and rested. There was a musty smell in the room, and a bottle of mineral water was empty, and it was not cleaned. There were many flies flying around in the restaurant during breakfast. I am very dissatisfied with this accommodation experience.

I have been to Hotel Verde several times, twice of which were business related. Unfortunately this time I was quite disappointed with the overall experience. While it wasn’t all bad, there is much more to be expected from such an establishment and I hope the management will take necessary actions to make this place wonderful again. Improvements needed: 1. Maintenance: The hotel seems to be suffering from poor maintenance. My bathroom ceiling had cracks, one of the wardrobe lights in the middle was broken/missing, the iron brought in to my room on request was broken and could not regulate heat therefore almost burning my shirt, the security hook on the iron made it difficult to take advantage of the iron cords length making it almost impossible to iron, the hangers in the wardrobe had a design fault such that you cannot remove them like other hotels to easily hang clothes like suits etc., the toilet left an odor in the whole bathroom after each flush despite closing the lid and the door. These are a few items I noted. 2. Staff Training: While the staff had an overall nice demeanor and very welcoming, they require some more training on providing an above and beyond experience to guests for a hotel of this caliber. A housekeeper promised to restock towels in my room in a short while which ended up being close to an hour and by then I had already used the in room bathrobe as an alternative to not miss an appointment I had. That was sloppy. The reception staff did not have a proper system of tracking what they held for guests especially during a time when multiple high level events are happening at the hotel causing a lot of anguish and confusion. items that were needed by noon 🕛 for a function were only later retrieved by 10pm resulting in a loss of productivity that those items were expected to have. Everyone seemed lost. 3. Slow WiFi: Not sure if it was just my room but the internet speed was on the slower side. These experiences made the stay this time a 2/5 for me. Hope the hotel will improve in the future.

The location is perfect. Short walking distance from the main areas in Stonetown. The pool is lovely and the breakfast rooftop view was really nice in the morning. The only downside: i upgraded us to a suit and it was a mistake. There was only an old bathtub and it was really gross. The normal rooms would have been much better to stay in, so don’t upgrade. Other than that, we had a lovely stay.

In order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery

The room was nice and clean. The service is quite good and proactive. The environment is great. There is also the only Chinese restaurant on Sang Island 300 meters away, which is very cost-effective. Recommended. However, the dolphin watching and prison island recommended by the hotel are relatively expensive, so if possible, look outside.

The hotel is very close to Stone Town, but it is relatively hard to find in the alley. There are road signs on the roadside, so you need to pay attention. The breakfast restaurant is on the top floor, and the view is not bad, you can see the sea.

You can't judge a place from the front, or from where it's located. This was a little gem of a B & B (for us). We ate out for lunch & dinner, but really enjoyed their breakfasts. More on the service & rooms first. The front desk manager, which varied, was always very kind & attentive to our needs. The rooms were very nice, beds super comfortable, and having a TV was not a necessity until I got a little sick (possibly from eating out at lunch?), and then I could watch sports. Having a safe for valuables was a bonus. I saw some reviews on Google maps that did not put the hotel in a good light, but our group was there for 4 nights and we never had anything stolen, or any bad experience. Just be wise & careful. The rooms were cleaned daily and the working fan & AC were really nice! The architecture is really cool with lots of old wood, nice decorations, and interesting design. The rooftop was nice, with a great view of the harbor to the west. It is next to a mosque, but that didn't bother us. We had breakfast up there every morning and they had a couple of juice choices, plus really good masala tea, and bottled water - would be nice if they could not use SO MANY plastic bottles, and maybe get those larger ones & dispense into glass pitchers, but I can only suggest. The freshly made maandazi were amazing and there were several fruit choices, yoghurt, and bread - I've lived in Portugal and really appreciate nice, freshly baked bread and this was just the cheap store-packaged white bread, but bread is not a huge part of this culture. We could order eggs and my omelet was always very good. Coffee is pretty basic, so I did masala tea instead and they also make a nice lemon grass tea. As is true with all of Africa where I've lived & traveled, all the staff are super friendly & patient. The location is perfect - right next to the Old Fort and Mama Mia (gelato), as well as Forodhani Food Market, but easy walking distance to everything in Stonetown proper. We had a guide take us around & give us a tour of Darajani (the bazaar or market area), the Anglican church and slave market site (very sobering), the Fort, and other places.

It happened to be living in the former residence of Queen's lead singer Freddie Mercury. It was really an amazing experience. The appearance of the hotel is good, but the internal facilities are average. The bed and pillows are not comfortable, and the breakfast taste is average. It is better than the good location and the experience of this wonderful celebrity's former residence.